Job summary
Are you passionate about patient safety and driven to make a meaningful difference? We are looking for someone who brings curiosity, compassion and strong analytical skills to join us as our Patient Safety and Quality Officer (Band 7).
In this role, you will play a key part in embedding the Patient Safety Incident Response Framework (PSIRF) across the Division. You will lead and coordinate Patient Safety Incident Investigations (PSIIs) and learning responses, support staff and families through sensitive and complex situations, and help turn insights into practical improvements that enhance care.
You will work closely with the Patient Safety Lead, divisional governance teams and colleagues across theatres, wards and specialist services, building a positive safety culture and strengthening how we learn from experience.
We are looking for someone with experience in patient safety, systems thinking, human factors or quality improvement--someone confident in influencing, skilled in listening, and committed to delivering high-quality, compassionate care.
In return, you will join a division that values openness, learning and continuous improvement. You will be supported to develop specialist expertise, shape how PSIRF is implemented, and make a tangible impact across a diverse surgical portfolio.
If you're looking for a rewarding role where your work truly improves patient care, we would be delighted to receive your application.
Main duties of the job
As the Patient Safety and Quality Officer (Band 7), you will support the Surgical Division to deliver safe, high-quality care by leading patient safety, quality and governance activity. Working with the Quality and Patient Safety Lead Nurse, you will coordinate Patient Safety Incident Investigations and learning responses, using systems thinking and human factors principles to analyse events and develop meaningful improvement.
You will ensure compassionate engagement with staff, patients and families, support Duty of Candour, identify themes and risks, and help translate learning into sustainable action. You will contribute to divisional governance by maintaining accurate risk information, triangulating insights from incidents, complaints and patient experience, and supporting quality assurance and regulatory preparedness.
Alongside this, you will promote quality improvement, encourage innovation, and help teams use data to enhance care. You will support oversight of complaints, ensuring that investigations are timely and lead to improvements in patient experience.
This role also provides visible leadership across the division. You will build effective relationships with clinical and operational teams, offer expert advice, coach colleagues and line manage members of the patient safety and quality team. You will produce clear, high-quality reports, support monitoring of the safety agenda and contribute to digital developments that strengthen patient safety.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
The Patient Safety and Quality Officer (Band 7) plays a vital role in supporting the Surgical Division to deliver safe, highquality care. Working alongside the Quality and Patient Safety Lead Nurse, you will provide specialist patient safety, quality and governance support across a large and diverse portfolio including theatres, anaesthetics, critical care, trauma and orthopaedics, ENT, ophthalmology and surgical wards.
You will lead and coordinate Patient Safety Incident Investigations (PSIIs) and learning responses in line with the Patient Safety Incident Response Framework (PSIRF), using systems thinking, human factors principles and recognised investigation tools. You will analyse events, identify contributory factors, produce highquality reports and support teams to develop meaningful, sustainable safety actions. Compassionate engagement with staff, patients and families is central to the role, including supporting Duty of Candour and ensuring an open, fair and supportive safety culture.
The role contributes to divisional governance through expert advice on risk assessment and mitigation, maintaining accurate risk registers, triangulating insights from incidents, complaints and patient experience, and supporting regulatory and assurance processes. You will also assist with clinical effectiveness activity, audit coordination and data quality.
Quality improvement is a core part of the role. You will help embed improvement approaches across specialties, working with clinical teams and QI colleagues to spread good practice, interpret data and drive measurable improvements. You will also support complaint reviews, ensuring investigations are highquality and lead to service improvements.
As a visible leader, you will build strong relationships with clinical and operational teams, provide coaching and expertise, and line manage staff within the patient safety and quality function. You will represent the division in governance meetings, produce clear and insightful reports, and help strengthen digital systems that support patient safety.
This role requires curiosity, compassion and confidence, alongside strong analytical skills and the ability to influence across professional groups. It offers an opportunity to make a meaningful impact on safety, culture and patient experience within a highperforming Surgical Division.
Job description
Job responsibilities
The Patient Safety and Quality Officer (Band 7) plays a vital role in supporting the Surgical Division to deliver safe, highquality care. Working alongside the Quality and Patient Safety Lead Nurse, you will provide specialist patient safety, quality and governance support across a large and diverse portfolio including theatres, anaesthetics, critical care, trauma and orthopaedics, ENT, ophthalmology and surgical wards.
You will lead and coordinate Patient Safety Incident Investigations (PSIIs) and learning responses in line with the Patient Safety Incident Response Framework (PSIRF), using systems thinking, human factors principles and recognised investigation tools. You will analyse events, identify contributory factors, produce highquality reports and support teams to develop meaningful, sustainable safety actions. Compassionate engagement with staff, patients and families is central to the role, including supporting Duty of Candour and ensuring an open, fair and supportive safety culture.
The role contributes to divisional governance through expert advice on risk assessment and mitigation, maintaining accurate risk registers, triangulating insights from incidents, complaints and patient experience, and supporting regulatory and assurance processes. You will also assist with clinical effectiveness activity, audit coordination and data quality.
Quality improvement is a core part of the role. You will help embed improvement approaches across specialties, working with clinical teams and QI colleagues to spread good practice, interpret data and drive measurable improvements. You will also support complaint reviews, ensuring investigations are highquality and lead to service improvements.
As a visible leader, you will build strong relationships with clinical and operational teams, provide coaching and expertise, and line manage staff within the patient safety and quality function. You will represent the division in governance meetings, produce clear and insightful reports, and help strengthen digital systems that support patient safety.
This role requires curiosity, compassion and confidence, alongside strong analytical skills and the ability to influence across professional groups. It offers an opportunity to make a meaningful impact on safety, culture and patient experience within a highperforming Surgical Division.
Person Specification
Qualifications and Training
Essential
- Educated to Degree level or equivalent working experience
- Evidence of continuing professional development in patient safety and quality & improvement
- Professional registration with the NMC or HCPC
Desirable
- Teaching or training qualification
- Recognised qualification in patient safety and quality improvement (e.g. QSIR)
Knowledge and Experience
Essential
- Knowledge of the NHS patient safety strategy and how it can be implemented.
- Knowledge of systems thinking, human factors understanding and just culture principles
- Ability to communicate effectively with clinical, academic and all levels of staff
Desirable
- Detailed understanding of Improvement Science and knowledge and experience of developments in the field.
- Experience of involvement in front line delivery of multiple quality improvement programmes and initiatives.
Person Specification
Qualifications and Training
Essential
- Educated to Degree level or equivalent working experience
- Evidence of continuing professional development in patient safety and quality & improvement
- Professional registration with the NMC or HCPC
Desirable
- Teaching or training qualification
- Recognised qualification in patient safety and quality improvement (e.g. QSIR)
Knowledge and Experience
Essential
- Knowledge of the NHS patient safety strategy and how it can be implemented.
- Knowledge of systems thinking, human factors understanding and just culture principles
- Ability to communicate effectively with clinical, academic and all levels of staff
Desirable
- Detailed understanding of Improvement Science and knowledge and experience of developments in the field.
- Experience of involvement in front line delivery of multiple quality improvement programmes and initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
