Ward Clerk - Older Persons Assessment Unit

Job summary

Are you an organised, communicative, and motivated individual? Do you have strong administrative skills and enjoy communicating with a range of people? If so, we have the perfect opportunity for you!

We are seeking a dedicated individual to join our friendly team on the Older Persons Assessment Unit (OPAU). This is a front-door acute frailty assessment unit, meaning staff provide rapid assessments and early intervention for older adults who present with acute or complex needs.

In this role you will provide a comprehensive administrative, clerical and non-clinical support for the healthcare professionals who are involved in patient care. You'll be a key member of the ward team by supporting a patient focused and friendly environment.

You will have contact with patients, their relatives/carers throughout your shift, therefore you need to have good customer service skills and a friendly, polite manner.

We are looking for someone who can be flexible in the role so that individual needs of the ward are cared for. Training will be provided.

If you have the necessary skills and are ready to contribute to a positive and supportive ward environment, we encourage you to apply. We look forward to receiving your application.

Main duties of the job

To provide efficient and professional administrative and clerical support This will include:

• To welcome and greet patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives.
• To show patients and relatives where things are and what facilities they can use (when needed).
• To answer the telephone and respond to enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To liaise with nurses, Doctors, and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To maintain an efficient filling system for tracking of health records.
• Maintain the admissions book, inpatient board and patient details/ appointments on the patient administration system so that there is timely and accurate information available at all times.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.