Receptionist

Job summary

Join Our Front-of-House Team in the Dyson Cancer Centre

We have an exciting opportunity for a friendly, organised and compassionate Receptionist to join our fantastic team in the Dyson Cancer Centre at the Royal United Hospitals Bath.

As the first point of contact for patients and visitors, you will play a vital role in creating a welcoming and supportive environment for those attending consultations or treatment within the Haematology and Oncology Department. Your professionalism and kindness will help ensure every patient feels valued and reassured during what can often be an anxious time.

You will provide a high-quality, efficient reception service,

Your work will ensure the smooth running of daily clinics and contribute to an exceptional patient experience.

This is a rewarding role where your contribution will make a real difference to patient experience every single day.

Main duties of the job

In this varied, patient-facing role, you will help ensure our clinics run smoothly and that every patient receives a welcoming and supportive experience. Your responsibilities will include:

• Greeting patients and relatives at reception in a warm, professional and courteous manner.
• Handling telephone enquiries efficiently, taking messages accurately and responding helpfully.
• Maintaining patient records on the patient administration system, including registering referrals and updating clinic statuses.
• Booking new and follow-up outpatient appointments, including virtual appointments, and ensuring patients receive their appointment details in good time.
• Rebooking or rescheduling appointments for follow-up patients as directed by senior outpatient staff.
• Monitoring and actioning the department's generic email inbox, ensuring timely and appropriate responses.
• Arranging interpreters when required to support clear and inclusive communication.
• Working closely with nurses, doctors, GPs and other colleagues to deliver a seamless and high-quality service for patients.
• Adhering to national waiting time targets when managing patient bookings and clinic schedules.
• Carrying out a range of clerical duties, including photocopying, filing referrals and letters, sorting post and distributing patient information materials.
• Providing administrative support at both the reception desk and in the admin office, and undertaking additional tasks as requested by senior outpatient or management staff.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.