Royal United Hospitals Bath NHS Foundation Trust

Medical Secretary/Patient Pathway Coordinator

The closing date is 23 July 2025

Job summary

Do you have a great eye for detail and want to support patients with their journey through our hospital? If so then we would love to talk to you.

We are looking for someone who can proof-read and edit clinical correspondence, supporting our outstanding General Surgery clinicians to provide the best possible outcomes for our patients. You will be the first point of contact for patients so need to have a calm and empathetic nature and be able to use initiative to deal with any queries from either patients or the clinical teams. In addition you will learn about the pathways for both routine elective patients and cancer patients and understand where patients are in their journey, ensuring any diagnostic tests are ordered and liaising with the consultants to ensure that they are aware of results, minimising delays to patients being given their results. It is a busy department where there is always something new to learn. We can promise you will never be bored!

This is a full time post working 37.5 hours, some of which can be worked remotely. However we would consider a job share.

Main duties of the job

  • Provide a complete medical administrative service including RTT, patient correspondence and editing and formatting letters.
  • Liaising with Nurses, Doctors and other members of the multidisciplinary team including Inpatient / Outpatient Bookings teams to provide a quality service for the patients.
  • Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
  • To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
  • To deal with incoming correspondence, using initiative as appropriate to expedite issues and administer patient appointments when necessary.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in thetop 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

427-7314100

Job locations

Royal United Hospital

Combe Park

Bath

BA1 3NG


Job description

Job responsibilities

Please see the attached full job description and person specification for more information and details.

Job description

Job responsibilities

Please see the attached full job description and person specification for more information and details.

Person Specification

Qualifications

Essential

  • Educated to GCSE, O' Level or CSE Equivalent in English and Maths

Desirable

  • Typing qualification or experience

Knowledge

Essential

  • Demonstrable experience and knowledge of office and administrative processes

Desirable

  • An understanding of RTT
Person Specification

Qualifications

Essential

  • Educated to GCSE, O' Level or CSE Equivalent in English and Maths

Desirable

  • Typing qualification or experience

Knowledge

Essential

  • Demonstrable experience and knowledge of office and administrative processes

Desirable

  • An understanding of RTT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital

Combe Park

Bath

BA1 3NG


Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital

Combe Park

Bath

BA1 3NG


Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Performance & Operations Manager

Laura Edgell

laurajayne.edgell@nhs.net

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

427-7314100

Job locations

Royal United Hospital

Combe Park

Bath

BA1 3NG


Supporting documents

Privacy notice

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