Job summary
An exciting opportunity has arisen for an enthusiastic and motivated individual to support our Audiology team. You will cover some reception duties, support patient queries by phone and provide full clerical services to the team in the Audiology and ENT Outpatient Departments.
You will be keen to learn about the different services offered by the Audiology Department and to work with colleagues to support our service users. You will join a friendly team working towards delivering excellent audiological care to our patients.
Main duties of the job
This role will involve a mixture of reception duties, telephone enquiries and responding to emails. You will effectively book and administer patient appointments and follow ups, working with other departments when necessary. Training will be available to support you to deliver basic hearing aid servicing as required by patients.
About us
At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we're providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.
Job description
Job responsibilities
Please see attached job description for further details.
For further details / informal visits contact:
Name
Susan Fox
Job title
Specialty Support Manager
Email address
susanfox2@nhs.net
Job description
Job responsibilities
Please see attached job description for further details.
For further details / informal visits contact:
Name
Susan Fox
Job title
Specialty Support Manager
Email address
susanfox2@nhs.net
Person Specification
Qualifications
Essential
- Able to demonstrate good literacy and numeracy skills
- Educated to minimum GCSE/O level or appropriate experience
Desirable
- Proficient user of IT with excellent keyboard skills
Knowledge and Experience
Essential
- Knowledge & previous experience of working in the NHS or similar patient focused environment
Desirable
- Previous experience working on a reception desk
- Knowledge of and previous experience of using Millennium and Microsoft Office
Skills
Essential
- Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
- Organised, efficient and able to prioritise work load
Desirable
- Good customer service skills
Person Specification
Qualifications
Essential
- Able to demonstrate good literacy and numeracy skills
- Educated to minimum GCSE/O level or appropriate experience
Desirable
- Proficient user of IT with excellent keyboard skills
Knowledge and Experience
Essential
- Knowledge & previous experience of working in the NHS or similar patient focused environment
Desirable
- Previous experience working on a reception desk
- Knowledge of and previous experience of using Millennium and Microsoft Office
Skills
Essential
- Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
- Organised, efficient and able to prioritise work load
Desirable
- Good customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
