Switchboard Operator - Band 2

Job summary

Switchboard Operator - Band 2

Do you want to be part of a small but busy team?

Our switchboard operators handle calls from public and staff 24 hours a day, 7 days a week working hard to ensure all callers are handled with compassion, dignity and professionalism on what can be quite often a callers first point of contact with the hospital.

The team is part of the Estates & Facilities Division in the Hospital, and part of the Logistics group under Facilities. Facilities covers all those jobs going on in the background under pinning the hospital service as a whole.

We are looking for happy, self-motivated individuals who enjoy variety in their work, and like to help. You must be a people person and like helping people, and be able to deal with challenging situations - whether it is putting a call out for the crash team to respond, or helping someone to access a car park barrier. You will be representing the Trust as first point of call, and it's important to us that you can remain cool, calm and collected no matter what comes through on your next call!

Full, Part Time and regular casual roles available throughout 7 DAYS A WEEK, SHFITS COVERING 24 HOURS A DAY

We offer full training and induction, benefits of enhanced pay for non-social hours and weekends, a good annual leave package which increases over time and NHS discounts benefits for high street shopping, insurance, holidays, travel and much more

Main duties of the job

And the job: it is varied with never a dull moment! It's not just about being a switchboard operator handling call enquiries - as a member of the switchboard team you willo Handle emergency calls and call specialist response teams respond to emergencies in the hospitalo Replace and process broken bleeps, put test call outs to response teams on bleeps, manage updating the imesaage bleeps system and log incidents and actionso Complete and Update on call rotas for clinical teams,o Help update and maintain the hospital telephone directoryo Action fire system alerts and call the right teams to the right place

About us

If you can relate to our Trust Values of Everyone Matters, Working Together and Making a difference - we'd like to hear from youPlease take time to read the job description and person specification (those skills and knowledge required to do the job) and if you have any questions please do not hesitate to contact Jesse Civil on 07585667917 Monday to Friday 9 -5pm (24 hour answering service - please leave a clear message with your name and contact details).The role requires you to have a current right to work in the UK, which enables you to undertake the role without need of sponsorship. Under current UK immigration rules this role is not eligible for sponsorship and it is not possible for the Trust to sponsor applicants for a visa for this role.

Accordingly, we regret that any application will not be considered if this requirement is not met.