Retail Catering Supervisor

Job summary

• Provision of high-quality food and beverage service in the Trust's retail catering outlets.
• Ensure that a very high standard of customer service is provided by catering staff in retail areas, leading by example.
• To ensure that all food service staff comply with the Trust's Food Hygiene Policies and Procedures and the Trust's Health and Safety Policies and Procedures.
• To ensure the catering departments Quality Management System, which conforms to BS ISO 9001:2015 is implemented and always maintained through the accurate recording of food management data.
• Cashing up of electronic cash EPOS till system, including Chip and Pin credit card machines. As well as preparing monies for banking in line with the departmental cash handling policy and procedures.
• Arrange staffing cover in the event of sickness or other emergency leave to maintain service levels across the department

Main duties of the job

Ensuring Retail Catering Outlets are operating correctly and ensuring a good level of customer service is being provided by the team

Maintain standards of service, and ensuring agreed service levels are met

Working as part of the team in the restaurant or coffee shops, serving food and drinks, and maintaining cleanliness in the environments

Ensuring required data is recorded, including fridge and food temperatures, taking and sales data

Arranging cover for staff absence in the event of sickness or the emergency leave to maintain service levels across the department

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.