Royal United Hospitals Bath NHS Foundation Trust

Medico Legal and Information Services Administrator

Information:

This job is now closed

Job summary

We are looking for a conscientious and enthusiastic person to join Medical Records Team on a Full-time Permanent contract.

The post is available Monday to Friday for 37.5 hours per week based at the Information Services RUH site, Bath

You will be responsible for administering and processing patient information flows relating to Subject Access and Medico Legal requests. You will also be encountering and responding to regular information requests from other Organizations across Healthcare and private sectors.

Proven organizational skills and an exacting eye for detail as well as the ability to work within strict deadlines are essential. Good interpersonal skills are paramount as you will be expected to communicate on a daily basis with colleagues both clinical and non-clinical as well as patients and visitors.

If you think you have the qualities to fill this post then we would like to hear from you. Full Training and support will be given to the successful candidate.

The role requires you to have a current right to work in the UK, which enables you to undertake the role without need of sponsorship. Under current UK immigration rules this role is not eligible for sponsorship and it is not possible for the Trust to sponsor applicants for a visa for this role.

Accordingly, we regret that any application will not be considered if this requirement is not met.

Main duties of the job

  • Administering and processing Medico Legal and Subject Access Requests (patients)
  • Liaising with colleagues (Clinical and Non Clinical), patients and external organizations such as Solicitors, Healthcare Trusts and the Police
  • Retrieval of patient records from off-site storage using the 3rd party web portal
  • Printing and photocopying patient records in response to Information requests
  • Utilizing Millennium Electronic Patient Record (EPR) system as well as Microsoft Excel, and Word on a daily basis

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centered care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Details

Date posted

31 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

427-5722541

Job locations

Apley House (E5) - Royal United Hospital

Combe Park

Bath

BA13NG


Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications and experience

Essential

  • Educated to GCSE level / GCE 'O' Level or equivalent standard

Desirable

  • ECDL or equivalent

Knowledge and Experience

Essential

  • Proven experience of providing clerical services preferably within Medical Records or Information Governance setting.
  • Good knowledge and understanding of the Data Protection Act and General Data Protection Regulation (GDPR)
  • Problem Solving skills
  • IT skills
  • Working within tight deadlines
  • Good knowledge of IG and confidentiality of PID data
  • Proven Organisational skills
  • High standard of attention to detail
  • Proven ability to follow policies and procedures
  • Ability to work on own without direct supervision

Desirable

  • Knowledge and understand of the Access to Health Records Act and Freedom of Information act

Values

Essential

  • Values and respects others, treats everyone as an individual, is non-judgmental
  • Motivated to be genuinely kind and caring
  • Helps and co-operates with colleagues
  • Pro-active and takes responsibility
  • Willing to learn, open to change
  • Motivated to make a difference in whatever way they can
  • Takes pride in themselves, their appearance, their role and where they work.

Specific Skills

Essential

  • Excellent and proven communication skills
  • Ability to understand and analyze data
  • Ability to use judgement and initiative

Physical Skills and emotional effort

Essential

  • Ability to liaise with all disciplines of staff
  • Ability to communicate with people who may be distressed / bereaved
  • Ability to deal with conflict and /or stressful situations
  • Ability to concentrate and be flexible during frequent interruptions / changing circumstances

Requirements due to working enviroment

Essential

  • Required to sit at VDU
  • Observe personal duty of care when using equipment
  • Work in a pressurized environment
Person Specification

Qualifications and experience

Essential

  • Educated to GCSE level / GCE 'O' Level or equivalent standard

Desirable

  • ECDL or equivalent

Knowledge and Experience

Essential

  • Proven experience of providing clerical services preferably within Medical Records or Information Governance setting.
  • Good knowledge and understanding of the Data Protection Act and General Data Protection Regulation (GDPR)
  • Problem Solving skills
  • IT skills
  • Working within tight deadlines
  • Good knowledge of IG and confidentiality of PID data
  • Proven Organisational skills
  • High standard of attention to detail
  • Proven ability to follow policies and procedures
  • Ability to work on own without direct supervision

Desirable

  • Knowledge and understand of the Access to Health Records Act and Freedom of Information act

Values

Essential

  • Values and respects others, treats everyone as an individual, is non-judgmental
  • Motivated to be genuinely kind and caring
  • Helps and co-operates with colleagues
  • Pro-active and takes responsibility
  • Willing to learn, open to change
  • Motivated to make a difference in whatever way they can
  • Takes pride in themselves, their appearance, their role and where they work.

Specific Skills

Essential

  • Excellent and proven communication skills
  • Ability to understand and analyze data
  • Ability to use judgement and initiative

Physical Skills and emotional effort

Essential

  • Ability to liaise with all disciplines of staff
  • Ability to communicate with people who may be distressed / bereaved
  • Ability to deal with conflict and /or stressful situations
  • Ability to concentrate and be flexible during frequent interruptions / changing circumstances

Requirements due to working enviroment

Essential

  • Required to sit at VDU
  • Observe personal duty of care when using equipment
  • Work in a pressurized environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Apley House (E5) - Royal United Hospital

Combe Park

Bath

BA13NG


Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Apley House (E5) - Royal United Hospital

Combe Park

Bath

BA13NG


Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Medical Record Manager

Mark Hawkins

mark.hawkins1@nhs.net

01225824094

Details

Date posted

31 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

427-5722541

Job locations

Apley House (E5) - Royal United Hospital

Combe Park

Bath

BA13NG


Supporting documents

Privacy notice

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