Patient Pathway Co-ordinator - Band 3

Job summary

The post holder will be required to provide a comprehensive administration service to support the reception booking team, consultants and clinicians. You will work together with the clerical teams to provide a central point of communication for patients and staff.

Main duties of the job

• Able to work on own initiative.
• Provide a complete medical administrative service - typing clinic letters, dealing with incoming correspondence, scanning documents to patient records, answering consultant, internal departments and patient queries over the phone and by email.
• To scan and upload clinical information as directed to ensure patients' electronic medical records are kept as up to date as possible.
• Liaising with the multidisciplinary team to provide a quality service for the patients.
• Work as part of a team to deliver safe patient care.
• Support (other members of) the multidisciplinary team in planning and implementing effective care for patients whilst in the department.
• To make best use of information technology and to be proactive and flexible with the changing technology as this becomes available.
• To assist in the fast track treatment for patients with cancer
• To arrange and (where necessary) cancel/reschedule appointments, book follow-up appointments and manage the waiting list appropriately.
• Train and understand the RTT process
• To understand cancer waiting times breaches with the Patient Pathway Manager and clinical teams and effect change to ensure compliance with the targets and appropriate escalation of potential breaches.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.