Job summary
Information Management & Technology (IM&T) is seen as a critical enabler for better quality, safer and more efficient patient care. This is a truly exciting time to join our organisation to assist in the rollout of Microsoft 365 services across Royal United Hospitals Bath and our wider integrated care system organisations.
This is a fixed term contract until 31st March 2024, and is the perfect opportunity for the successful candidate to gain vital O365 Support experience.
As an integral part of the role, the post holder will assist with general systems support, administration and housekeeping tasks for Office 365 services; including, but not limited to Teams, One Drive, SharePoint and Forms.
The post holder will also assist in O365 upgrades and roll-outs across the Trust and wider integrated care system. This can include but not limited to; testing, providing user support/training and creating user guides and reporting
From previous experience or qualifications, the post holder will have a good understanding of how Microsoft O365 can be used to support improving digital workplace services
Working in a challenging environment, the post holder will manage their own workload and competing priorities with flexibility.
Main duties of the job
- To provide assistance, advice, and fault resolution to users of O365 Services across the Trust and external organisation across the wider integrated care system.
- Leveraging the national O365 tenant provided by NHS Digital, as an integral part of the role, the post holder will assist with general systems support, administration and housekeeping tasks for Office 365 services; including, but not limited to Teams, One Drive, SharePoint and Forms.
- To assist in O365 upgrades and roll-outs across the Trust and wider integrated care system. This can include but not limited to; testing, providing user support/training and creating user guides and reporting.
- Point of escalation for advice and assistance regarding O365 services for all users across the trust and external partners.
About us
At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Job description
Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications & Training
Essential
- Knowledge of a range of IM&T areas acquired through qualification to Diploma or equivalent level, or relevant experience
Desirable
Knowledge & Experience
Essential
- Proficient in Microsoft desktop operating systems and applications
- Understanding of O365 systems/technologies and the supporting tools, methodologies and techniques for developing, maintaining and supporting them
- Creation of documentation and guides for users
- Experience with providing user training.
- Good understanding of Information Security principles.
Desirable
- Proven experience providing support in a large-scale Office 365 environment.
- Previous NHS experience
- Experience working in an ITIL environment
Specific Skills
Essential
- Demonstrate excellent customer service skills when dealing with a wide range of people via face to face, video meeting, telephone and email.
- Excellent communication skills both verbal and written including the ability to communicate complex information to individuals or to groups, across internal and external organisations and across all levels of multi-disciplinary teams
- Able to organise and prioritise own workload.
- Able to work flexibly to manage and accommodate peak periods of work
Person Specification
Qualifications & Training
Essential
- Knowledge of a range of IM&T areas acquired through qualification to Diploma or equivalent level, or relevant experience
Desirable
Knowledge & Experience
Essential
- Proficient in Microsoft desktop operating systems and applications
- Understanding of O365 systems/technologies and the supporting tools, methodologies and techniques for developing, maintaining and supporting them
- Creation of documentation and guides for users
- Experience with providing user training.
- Good understanding of Information Security principles.
Desirable
- Proven experience providing support in a large-scale Office 365 environment.
- Previous NHS experience
- Experience working in an ITIL environment
Specific Skills
Essential
- Demonstrate excellent customer service skills when dealing with a wide range of people via face to face, video meeting, telephone and email.
- Excellent communication skills both verbal and written including the ability to communicate complex information to individuals or to groups, across internal and external organisations and across all levels of multi-disciplinary teams
- Able to organise and prioritise own workload.
- Able to work flexibly to manage and accommodate peak periods of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
