The Queen Elizabeth Hospital King's Lynn NHSFT

Bank Health Care Support Worker (Day shifts only)

The closing date is 26 November 2025

Job summary

To provide care and support to patients and service users with the appropriate supervision available from a Registered Nurse or registered Health Professional.

The Healthcare Support Worker carries out a range of patient care tasks and duties, while being mindful to cater for patient's individual care needs. The Healthcare Support Worker will therefore enable the team to provide an effective and efficient service within a variety of settings.

You will act as a role model to deliver a high standard of care to promote the delivery of a patient-focused service as appropriately delegated by the Nursing team.

At all times, you will work in accordance with the principles governed by the Trust policies.

Main duties of the job

The role will be clinically based working daytime shift patterns only. Applicants must have experience in care and hold the National Care Certificate. The role will require applicants to be excellent communicators as they will be working with patients, relatives, staff and the general public. A Band 3 healthcare support worker's main duties include performing a range of delegated clinical skills which includes taking physiological observations , monitoring patients blood glucose while providing fundamental patient care. They are expected to work with minimal supervision, accurately record patient information, and report any changes in a patient's condition to a qualified professional.

About us

There's never been a more exciting time to join Team QEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At the QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Details

Date posted

24 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.75 to £13.60 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

426-048-25CC

Job locations

The Queen Elizabeth Hospital King's Lynn

King's Lynn

PE30 4ET


Job description

Job responsibilities

For further details regarding this opportunity, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details regarding this opportunity, please see the attached Job Description and Person Specification.

Person Specification

Qualifications/training and professional development

Essential

  • Holds Functional Skills Level 1 Maths and English or education equivalent
  • Completed National Care Certificate
  • Holds a level 2 Vocational Qualification (NCFE or Apprenticeship) in clinical health care OR Able to demonstrate equivalent knowledge, skill and competency to undertake band 3 clinical skills (described in JD)

Desirable

  • Speciality specific training and evidence of competencies being achieved and continued development

Knowledge/Experience

Essential

  • Experience working in a healthcare organisation/setting, undertaking a wide range of clinical commitments.
  • Experience of communication with patients and relatives
  • Knowledge of Infection Control & Safeguarding processes
  • Experience of working with the multidisciplinary team.
  • Understanding of confidentiality
  • Understanding of equality and diversity issues

Skills, abilities, and knowledge

Essential

  • Good communication skills (written and verbal)
  • Accurate documentation with attention to detail
Person Specification

Qualifications/training and professional development

Essential

  • Holds Functional Skills Level 1 Maths and English or education equivalent
  • Completed National Care Certificate
  • Holds a level 2 Vocational Qualification (NCFE or Apprenticeship) in clinical health care OR Able to demonstrate equivalent knowledge, skill and competency to undertake band 3 clinical skills (described in JD)

Desirable

  • Speciality specific training and evidence of competencies being achieved and continued development

Knowledge/Experience

Essential

  • Experience working in a healthcare organisation/setting, undertaking a wide range of clinical commitments.
  • Experience of communication with patients and relatives
  • Knowledge of Infection Control & Safeguarding processes
  • Experience of working with the multidisciplinary team.
  • Understanding of confidentiality
  • Understanding of equality and diversity issues

Skills, abilities, and knowledge

Essential

  • Good communication skills (written and verbal)
  • Accurate documentation with attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital King's Lynn

King's Lynn

PE30 4ET


Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)


Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital King's Lynn

King's Lynn

PE30 4ET


Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Undergraduate Lead

Andrea Bhogall

andrea.bhogall@qehkl.nhs.uk

01553613613

Details

Date posted

24 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.75 to £13.60 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

426-048-25CC

Job locations

The Queen Elizabeth Hospital King's Lynn

King's Lynn

PE30 4ET


Supporting documents

Privacy notice

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