The Queen Elizabeth Hospital King's Lynn NHSFT

Healthcare Assistant - Discharge Lounge

The closing date is 27 October 2025

Job summary

To work under the direction and supervision of the registered nurse (RN) at all times, working to support and assist the delivery of, high quality, safe, dignified and compassionate healthcare, to all patients.

This role requires you to practice and adopt the National 6 C's which are Care, Compassion, Communication, Commitment, Competence and Courage. The 6Cs of nursing stand for the professional values and behaviours and commitment to always deliver excellent care.

Each value is equal, not one is more important than the other. They focus on putting the person being cared for at the heart of the care they are given. At The Queen Elizabeth Hospital we consistently practice and look after patients with dignity and compassion.

Main duties of the job

To accurately and promptly carry out the instructions of the Registered Nursewho is professionally accountable for the delivery of care.

To deliver care and carry out duties as specified within the Trust's approvedcore task list for Healthcare Assistant.

To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patient's condition.

To respond appropriately to clinical emergencies to ensure the patientreceives appropriate care.

To participate in the admission and discharge processes under the supervision of theRegistered Nurse.

Provide and deliver a high standard of individualised personal nursing care.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Details

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

426-997-25CR

Job locations

Queen Elizabeth Hospital, Kings Lynn

Gayton Road

Kings Lynn

PE30 4ET


Job description

Job responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification

Job description

Job responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification

Person Specification

Qualifications/training and professional development

Essential

  • Holds Functional Skills Level 1 Maths and English or education equivalent
  • National Care certificate or be willing to undertake and complete within 12 weeks of starting.
  • To complete fundamental GROW Programme, completion of Clinical Skills Passport Part A and caring with kindness

Desirable

  • To undertake Level 2 vocational qualifications (NFCE or apprenticeship) in clinical health care

Experience

Essential

  • Experience of working with people/in a team

Desirable

  • Previous health/social care support worker experience

Skills, abilities and knowledge

Essential

  • Ability to verbally communicate clearly and effectively
  • Clear and effective reading and writing
  • Can follow instructions and lean procedures
  • Understanding of confidentiality
  • Understanding of healthcare assistant role
Person Specification

Qualifications/training and professional development

Essential

  • Holds Functional Skills Level 1 Maths and English or education equivalent
  • National Care certificate or be willing to undertake and complete within 12 weeks of starting.
  • To complete fundamental GROW Programme, completion of Clinical Skills Passport Part A and caring with kindness

Desirable

  • To undertake Level 2 vocational qualifications (NFCE or apprenticeship) in clinical health care

Experience

Essential

  • Experience of working with people/in a team

Desirable

  • Previous health/social care support worker experience

Skills, abilities and knowledge

Essential

  • Ability to verbally communicate clearly and effectively
  • Clear and effective reading and writing
  • Can follow instructions and lean procedures
  • Understanding of confidentiality
  • Understanding of healthcare assistant role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital, Kings Lynn

Gayton Road

Kings Lynn

PE30 4ET


Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)


Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital, Kings Lynn

Gayton Road

Kings Lynn

PE30 4ET


Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sister - Discharge Lounge

Samantha Rothwell

samantha.rothwell@qehkl.nhs.uk

01553613640

Details

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

426-997-25CR

Job locations

Queen Elizabeth Hospital, Kings Lynn

Gayton Road

Kings Lynn

PE30 4ET


Supporting documents

Privacy notice

The Queen Elizabeth Hospital King's Lynn NHSFT's privacy notice (opens in a new tab)