The Queen Elizabeth Hospital King's Lynn NHSFT

Ward Clerk - Rudham Ward/PAU

The closing date is 20 August 2025

Job summary

We have an exciting opportunity for an enthusiastic, motivated and dynamic individual to join the Women's and Children's Division in the post of Ward Clerk, predominantly on our Paediatric Assessment Unit.

You will be part of a multi-disciplinary ward team working across our maternity, neonatal and paediatric areas. You will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering high quality care to our patients.

Main duties of the job

You will be the first contact to welcome patients and visitors to the respective ward.

You will ensure health records and any correspondence regarding the patient's admission is prepared with all necessary documentation available for the patient's arrival. There is responsibility for ensuring that each patient's demographic information is correct at admission and where necessary update the Patient Master Index within the Patient Centre PAS accordingly.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.

We love working here and think you will too.

Date posted

06 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

426-910-25TAM

Job locations

The Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more information about this opportunity.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more information about this opportunity.

Person Specification

Qualifications

Essential

Educated to GCSE Level or equivalent

Desirable

GCSE or equivalent qualification in English and Mathematics

Experience

Essential

Good telephone manner
Experience of working in a customer facing role
Familiarity with computer inputting

Desirable

Knowledge of the Patient Centre System

Skills, Abilities and Knowledge

Essential

Candidate must be willing to work as part of a multidisciplinary team
Ability to keep calm and work under pressure
Good interpersonal skills with the ability to relate to members of the public and colleagues
Ability to prioritise own workload

Aptitude

Essential

Commitment to provide excellent customer service
Professional and approachable manner
Ability to communicate confidential information
Ability to work flexibly to meet the needs of the service
The ability to understand and behave at all times, towards patients, visitors and colleagues, according to the Trust values

Person Specification

Qualifications

Essential

Educated to GCSE Level or equivalent

Desirable

GCSE or equivalent qualification in English and Mathematics

Experience

Essential

Good telephone manner
Experience of working in a customer facing role
Familiarity with computer inputting

Desirable

Knowledge of the Patient Centre System

Skills, Abilities and Knowledge

Essential

Candidate must be willing to work as part of a multidisciplinary team
Ability to keep calm and work under pressure
Good interpersonal skills with the ability to relate to members of the public and colleagues
Ability to prioritise own workload

Aptitude

Essential

Commitment to provide excellent customer service
Professional and approachable manner
Ability to communicate confidential information
Ability to work flexibly to meet the needs of the service
The ability to understand and behave at all times, towards patients, visitors and colleagues, according to the Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)