Portering and Security Officer - Bank
The closing date is 22 July 2025
Job summary
To be a member of the Portering and Security Bank team providing a customer focused service to patients, staff and visitors to the Queen Elizabeth Hospital.
Responsible for providing a uniformed specialist service. Ensuring that patients, visitors and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.
Fundamental to the role will be dealing with issues regarding challenging particular patients, visitors and staff, where difficult circumstances prevail (e.g. smokers, abuse issues, car park incidents and unwelcome visitors). The post holder will provide a customer focused service to patients, staff and visitors. The trust has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying the agreed techniques.
Main duties of the job
To assist in the provision of an efficient and effective Portering and Security Service to all Wards and Departments in accordance with established procedures.
To be responsible for the transportation of blood collections and specimens, to assist with all bed movements around the site, dealing with stressed and anxious patients and relatives in a courteous and sympathetic manner.
As required, under the supervision of the nursing staff, assist with the movement of patients in accordance with the policies for patient movement.
To employ appropriate skills to diffuse and de-escalate aggressive behaviour and physically assist in restraining violent and confused patients.
Operating the CCTV System as and when required.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Details
Date posted
08 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Bank
Working pattern
Part-time, Flexible working
Reference number
426-839-25CR
Job locations
The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust
Gayton Road
King’s Lynn
PE30 4ET
Employer details
Employer name
The Queen Elizabeth Hospital King's Lynn NHSFT
Address
The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust
Gayton Road
King’s Lynn
PE30 4ET
Employer's website
https://www.qehkl.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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