The Queen Elizabeth Hospital King's Lynn NHSFT

Discharge Planning Assistant

Information:

This job is now closed

Job summary

A fantastic opportunity has arisen for an enthusiastic pro-active person to work as a Discharge Planning Assistant within the Complex Discharge Team.

  • We are looking for someone who is able to work on their own initiative as well as part of the great team.
  • support the wards to discharge their patients in a timely manner.
  • As the discharge support assistant the roll is to improve outcomes for patients being discharged once medically fit.
  • Early identification of potential needs and additional support is very important in achieving a short length of stay and reduces risk of potential readmission.

The ideal candidate will have a good understanding of the discharge process and be aware of some of the challenges in relation to facilitating good and safe discharge.

An ability to demonstrate trust values and behaviours. Have relevant previous hospital experience and a desire to progress in health care.

Will have or be willing to work towards completing training that enhances knowledge and skills. Have a flexible approach to meet the needs of the service.

Main duties of the job

To work with the Complex Discharge Discharge Sisters and Matron to promote a discharge ethos amongst the wider MDT, supporting the base wards to ensure that discharges are focused, timely and safe. To focus directly on the needs of the patients requiringsupport and facilitation to be discharged from the acutehospital

  • To develop close working relationships with your wardteams, administrative support to the multi-professional team, having delegated responsibility under the direction of an appropriate registered healthcareprofessional
  • Act as an expert resource for patients, their carer's and the multi professional team in relation to the discharge process.
  • To drive a team culture alongside colleagues workingtogether.
  • Act as an advisor regarding discharge to communitysettings

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Details

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

426-673-25CC

Job locations

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET


Job description

Job responsibilities

For further details on this vacancy please see the attached job description and personal specifaction.

Job description

Job responsibilities

For further details on this vacancy please see the attached job description and personal specifaction.

Person Specification

Qualifications

Essential

  • A good standard of secondary education including English Language GCSE or equivalent
  • A good standard of secondary education including Maths GCSE or equivalent

Experience

Essential

  • Computer skills including effective word processing
  • Previous experience in a customer service/reception environment
  • Experience of working with PAS
  • Working knowledge of hospital IT systems
Person Specification

Qualifications

Essential

  • A good standard of secondary education including English Language GCSE or equivalent
  • A good standard of secondary education including Maths GCSE or equivalent

Experience

Essential

  • Computer skills including effective word processing
  • Previous experience in a customer service/reception environment
  • Experience of working with PAS
  • Working knowledge of hospital IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET


Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)


Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET


Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Complex Discharge Matron

Paula Fuller

paula.fuller@qhekl.nhs.uk

07811712681

Details

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

426-673-25CC

Job locations

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET


Supporting documents

Privacy notice

The Queen Elizabeth Hospital King's Lynn NHSFT's privacy notice (opens in a new tab)