Volunteer Co-ordinator

The Queen Elizabeth Hospital King's Lynn NHSFT

This job is now closed

Job summary

You will be supporting the Voluntary Services team with the selection and recruitment of volunteers. This will involve maintaining records of volunteer placements and co-ordinating the arrangements for volunteers' education, training and support.

You will also work closely with the Voluntary Services Manager within the Corporate Nursing team to identify new opportunities to improve Patient Experience. You will be responsible for supporting voluntary services projects including the patient buggy.

Main duties of the job

To support with the selection, recruitment, placement and retention of all volunteers within the Trust in direct patient facing roles in accordance with legislation and the Trust's Volunteer policy and procedures.
To support the review and implementation of current process and policies for volunteering
Manage daily operational and administrative procedures in relation to volunteers.
To build relationships with colleagues on wards and departments, being the first point of contact for volunteers, ensuring any issues are resolved or escalated to the Voluntary Services Manager.
To promote the work of the volunteer services team and opportunities for volunteering at events.

About us

The Queen Elizabeth Hospital (QEH) King's Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.

We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire.

We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network.

In February 2022 the significant progress that has been made at QEH was recognised by the Care Quality Commission who rated the Trust as 'Good' in all of the core services they inspected. They recommended the Trust moves out of the recovery support system (formerly special measures).

Date posted

26 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

426-977-24DC

Job locations

Queen Elizabeth Hospital NHS Foundation Trust

Gayton Road

King's Lynn

PE30 4ET

Job description

Job responsibilities

For further information about this vacancy, please see the attached job description and person specification.

Job description

Job responsibilities

For further information about this vacancy, please see the attached job description and person specification.

Person Specification

Qualifications/training and professional development

Essential

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
QSIR Project Fundamentals
IT capable to ensure proficient use of hospital computer systems

Experience

Essential

Experience of working with volunteers in charitable and/or public services

Desirable

Experience of interviewing people and/or assessing skills/knowledge against a set criteria
Experience of working in an acute setting

Skills, abilities, and knowledge

Essential

Excellent oral and written communication skills
Strong IT skills, with the ability to learn new software
Organised with ability to prioritise and meet competing demands
Knowledge of the NHS policy and procedures

Desirable

Excellent customer service skills, e.g. problem solving, sign-posting
Ability to build up new working relationships and maintain relationships
Good understanding of volunteering

Person Specification

Qualifications/training and professional development

Essential

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
QSIR Project Fundamentals
IT capable to ensure proficient use of hospital computer systems

Experience

Essential

Experience of working with volunteers in charitable and/or public services

Desirable

Experience of interviewing people and/or assessing skills/knowledge against a set criteria
Experience of working in an acute setting

Skills, abilities, and knowledge

Essential

Excellent oral and written communication skills
Strong IT skills, with the ability to learn new software
Organised with ability to prioritise and meet competing demands
Knowledge of the NHS policy and procedures

Desirable

Excellent customer service skills, e.g. problem solving, sign-posting
Ability to build up new working relationships and maintain relationships
Good understanding of volunteering

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.