Job summary
Under the supervision of the Junior Complex Discharge Sisters (JCDS) undertake agreed duties as below, demonstrating the level of competence and professionalism required as a participating team member to deliver high quality service.
Actively monitor discharge plans for all patients on designated wards and take appropriate action to expedite the process, avoid delays and thereby improve the patient's experience.
Highlight those patients with potentially complex discharge needs to the JCDS in a timely manner. Ensure all patients in designated wards have a current management / discharge plan and an identified, documented 'Estimated Date of Discharge'.
Main duties of the job
- Communicate with patients, relatives, carers and members of the multidisciplinary team - by telephone, face to face to ensure that discharge takes place in a timely fashion.
- Document completed activities in the care plan to ensure a holistic approach and continuity of care for patients.
- Contribute to effective communication within the multidisciplinary team and Complex Discharge Team to ensure the delivery an effective service.
- Participate in meetings and share information with other members of the Discharge
- Planning team to assist in maintaining an informed workforce.
- Ensure communication is carried out in a manner and at a level and pace appropriate to the recipient using interpreters/aids as necessary to achieve desired outcome.
About us
The Queen Elizabeth Hospital (QEH) King's Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.
We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire.
We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network.
In February 2022 the significant progress that has been made at QEH was recognised by the Care Quality Commission who rated the Trust as 'Good' in all of the core services they inspected. They recommended the Trust moves out of the recovery support system (formerly special measures).
Job description
Job responsibilities
For further details about this vacancy, please see the attached job description and person specification.
Job description
Job responsibilities
For further details about this vacancy, please see the attached job description and person specification.
Person Specification
Qualifications/training and professional development
Essential
- A good standard of secondary education including English Language GCSE or equivalent
- A good standard of secondary education including Maths GCSE or equivalent
Experience
Essential
- Computer skills including effective word processing
- Previous experience in a customer service/reception environment
- Experience of working with PAS
- Working knowledge of hospital IT systems
Skills, abilities, and knowledge
Essential
- Computer literacy
- Advanced keyboard skills
- Good organisational skills and ability to manage, identify and prioritise own workload
- Ability to work and maintain good work relationships within a multi-disciplinary team
- Ability to liaise with staff at all levels
- Ability to deal tactfully and sensitively with patients and/or relatives and carers
Desirable
- Knowledge of Windows operating systems (user level)
- Knowledge of administrative systems and processes
Person Specification
Qualifications/training and professional development
Essential
- A good standard of secondary education including English Language GCSE or equivalent
- A good standard of secondary education including Maths GCSE or equivalent
Experience
Essential
- Computer skills including effective word processing
- Previous experience in a customer service/reception environment
- Experience of working with PAS
- Working knowledge of hospital IT systems
Skills, abilities, and knowledge
Essential
- Computer literacy
- Advanced keyboard skills
- Good organisational skills and ability to manage, identify and prioritise own workload
- Ability to work and maintain good work relationships within a multi-disciplinary team
- Ability to liaise with staff at all levels
- Ability to deal tactfully and sensitively with patients and/or relatives and carers
Desirable
- Knowledge of Windows operating systems (user level)
- Knowledge of administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
