Job summary
We have an exciting opportunity to join team QEH as a Senior Medical Secretary.
The post holder will provide an efficient, confidential and reliable service to specialty teams within a job share role. This will include administrative and secretarial support to enable the provision of patient care and specialty services. Good communication skills essential to ensure a proficient, high quality service for patients and clinicians. The post-holder will be expected to work as part of a Specialist Team and will report to the Medical Secretary Manager and Deputy Manager.
If this role fits your profile then we would love to have you as part of our team.
***PLEASE NOTE: When sufficient qualified applicants have been received this post will be closed***
Main duties of the job
You will provide full secretarial support to specific Consultants and their team within the Medical Secretariat, largely working on your own initiative.
You will liaise with the other medical secretaries and colleagues in the team to ensure a smooth transference of information within the service.
You should be well organised and used to dealing with the public, ensuring confidentiality, efficiency and politeness.
You mustbe able to prioritiseyour own workload.
A sound knowledge of audio typing and medical terminology is essential for the post. Experience of the Patient Centre system in accordance with Trust procedures is desirable. Assist in a timely way the co-ordination of care pathways (full training will be given).
Youwill be required to work to a very high standard, as would be expected of a Senior Medical Secretary.
About us
The Queen Elizabeth Hospital (QEH) King's Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.
We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire.
We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network.
In February 2022 the significant progress that has been made at QEH was recognised by the Care Quality Commission who rated the Trust as 'Good' in all of the core services they inspected. They recommended the Trust moves out of the recovery support system (formerly special measures).
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further information about this role.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further information about this role.
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
- NVQ level 3 in administration or equivalent experience or RSA level III or able to demonstrate equivalent skill (proficient and accurate audio typing skills (minimum 60 wpm).
- IT capable to ensure proficient use of hospital computer systems.
- Previous secretarial experience in a office environment
- IT experience of Microsoft Office packages
Desirable
- Working knowledge of Word, autotext and auto correct
- Audio typing experience
- Medical terminology
- Experience of working in a team.
Experience
Essential
- Knowledge of MS Office packages
- Demonstrate an understanding of customer/patient care/ability to work with sensitive and confidential information.
- Ability to prioritise and meet deadlines.
- Commitment to confidentiality
Desirable
- Knowledge of Patient Centre system
- Knowledge and understanding of the Data Protection Act
- Understand the need for sensitivity in helping distraught patients/relatives.
- Ability, when necessary, to plan and organise workload and workstation.
Skills / Ability
Essential
- Commitment to self development.
- Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
- Ability to work quickly and accurately
- Ability to communicate at all levels
- Ability to use own judgement and initiative when required.
- Good interpersonal skills for dealing with people internal and external to the organisation.
- Ability to work flexibly within a team.
Accuracy
Essential
- Application completed fully and accurate
- Spelling and grammar accurate
- Organisational skills, flexible approach to working.
- Ability to train staff within a specialty team, offering day to day support and management.
- Ability to prioritise workloads for Band 2 & 3 staff where necessary.
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
- NVQ level 3 in administration or equivalent experience or RSA level III or able to demonstrate equivalent skill (proficient and accurate audio typing skills (minimum 60 wpm).
- IT capable to ensure proficient use of hospital computer systems.
- Previous secretarial experience in a office environment
- IT experience of Microsoft Office packages
Desirable
- Working knowledge of Word, autotext and auto correct
- Audio typing experience
- Medical terminology
- Experience of working in a team.
Experience
Essential
- Knowledge of MS Office packages
- Demonstrate an understanding of customer/patient care/ability to work with sensitive and confidential information.
- Ability to prioritise and meet deadlines.
- Commitment to confidentiality
Desirable
- Knowledge of Patient Centre system
- Knowledge and understanding of the Data Protection Act
- Understand the need for sensitivity in helping distraught patients/relatives.
- Ability, when necessary, to plan and organise workload and workstation.
Skills / Ability
Essential
- Commitment to self development.
- Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
- Ability to work quickly and accurately
- Ability to communicate at all levels
- Ability to use own judgement and initiative when required.
- Good interpersonal skills for dealing with people internal and external to the organisation.
- Ability to work flexibly within a team.
Accuracy
Essential
- Application completed fully and accurate
- Spelling and grammar accurate
- Organisational skills, flexible approach to working.
- Ability to train staff within a specialty team, offering day to day support and management.
- Ability to prioritise workloads for Band 2 & 3 staff where necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
