Job summary
Are you someone who is passionate about IT? Are you looking to make a difference and would relish a challenge in an exciting and fast paced service?
An exciting opportunity has arisen for a suitably experienced individual to join our team to support the effective use of the Trust's E-rostering systems.
You will play a key role in ensuring that the system achieves benefits in patient care within the Trust by facilitating and promoting safe and cost-effective rostering.
Main duties of the job
The E-rostering Team is looking for an energetic and enthusiastic E-Rostering Assistant to support the ongoing delivery of electronic staff rostering.
This is a varied role in which you will undertake system administration, provide telephone and email support, one-to-one/small group training, and assist with the extraction, collation, and manipulation of data to produce reports. You will need to be able to work independently when required but the ability to work within a team is equally important.
About us
T
The Queen Elizabeth Hospital (QEH) King's Lynn is West Norfolk has a superb unspoilt coastline with pretty villages, all with their own individual charm. The medieval port of King's Lynn has some very interesting architecture.
We provide a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech. We work in partnership with neighbouring hospitals for the provision of tertiary services.
In February 2022 the QEH the Care Quality Commission rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures).
Job description
Job responsibilities
For further details about this vacancy, please see the attached job description and person specification.
Job description
Job responsibilities
For further details about this vacancy, please see the attached job description and person specification.
Person Specification
Qualifications/training and professional development
Essential
- Good standard of education, including GCSE level or equivalent in Math's and English Language
- NVQ Level 3 qualification or equivalent
- Willing to undertake development and training on the job
Desirable
Experience and knowledge
Essential
- Experience of providing a service to customers using a variety of media
- Experience and proficiency in the use of Microsoft Office products: Excel, Word, PorwerPoint and Outlook
- Demonstrable intermediate level knowledge in Excel
- Experience of working in a team
- Experience of computerised information systems
- Previous admin experience using databases
Desirable
- System administration experience
- Knowledge of the E-Rostering system
- Previous NHS experience
- IT systems helpdesk experience
Skills, abilities, and competencies
Essential
- Team working
- Good organisational skills
- Ability to prioritise own workload
- Ability to work accurately with attention to detail
- Ability to deliver excellent customer service
- Demonstrable aptitude to quickly learn fundamental processes of system administration
- Pro-active and able to work on own initiative as well as recognise when to ask for assistance
- Knowledge of, and adherence to, general Data Protection Regulations
- Good keyboard and data entry skills
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Proven experience of working with people at all levels
- Remain calm and professional under pressure, even when dealing with challenging situations
- Problem solving abilities
- Flexible attitude to work and ability to work
Desirable
- Knowledge of Trust E-Rostering policy
Person Specification
Qualifications/training and professional development
Essential
- Good standard of education, including GCSE level or equivalent in Math's and English Language
- NVQ Level 3 qualification or equivalent
- Willing to undertake development and training on the job
Desirable
Experience and knowledge
Essential
- Experience of providing a service to customers using a variety of media
- Experience and proficiency in the use of Microsoft Office products: Excel, Word, PorwerPoint and Outlook
- Demonstrable intermediate level knowledge in Excel
- Experience of working in a team
- Experience of computerised information systems
- Previous admin experience using databases
Desirable
- System administration experience
- Knowledge of the E-Rostering system
- Previous NHS experience
- IT systems helpdesk experience
Skills, abilities, and competencies
Essential
- Team working
- Good organisational skills
- Ability to prioritise own workload
- Ability to work accurately with attention to detail
- Ability to deliver excellent customer service
- Demonstrable aptitude to quickly learn fundamental processes of system administration
- Pro-active and able to work on own initiative as well as recognise when to ask for assistance
- Knowledge of, and adherence to, general Data Protection Regulations
- Good keyboard and data entry skills
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Proven experience of working with people at all levels
- Remain calm and professional under pressure, even when dealing with challenging situations
- Problem solving abilities
- Flexible attitude to work and ability to work
Desirable
- Knowledge of Trust E-Rostering policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Queen Elizabeth Hospital King's Lynn NHSFT
Address
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road
King's Lynn
PE30 4GJ
Employer's website
https://www.qehkl.nhs.uk (Opens in a new tab)
