Job summary
Under limited direction and in line with best practise and the National Cleaning Standards, co-ordinate and supervise the provision of a cost effective, high quality domestic service; supporting the achievements of the associated Trust and Departmental objectives. Specifically responsible for visiting and monitoring all areas of the hospital to ensure a clean and safe environment is maintained in order to support the delivery of high quality patient care.
The post holder will provide departmental leadership and will motivate the team in order to promote team work across all areas/shift patterns associated within the Domestic Services Department; ensuring an efficient and supportive service to all end users.
Main duties of the job
To be specifically responsible for the daily supervision and monitoring of the Domestic Services team and the department's service delivery. Working without direct line management; take responsibility for prioritising own work load, which can be unpredictable, and delegate tasks to the team in conjunction with specific deadlines and the needs of the service. Effectively use initiative to facilitate an efficient service; assuming accountability for the decisions made, within the remit of the role, and action taken as a result.
About us
The Queen Elizabeth Hospital (QEH) King's Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.
We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech.
In February 2022, the significant progress that has been made at QEH in just three years since 2019 was recognised by the Care Quality Commission who rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures). We have an absolute determination to continuously improve care and services for our patients and their families.
Job description
Job responsibilities
For further information about this role please refer to the attached Job description and personal specification .
Job description
Job responsibilities
For further information about this role please refer to the attached Job description and personal specification .
Person Specification
Qualifications/training and professional development
Essential
- General standard of education with good literacy skills.
- ILM Supervisory Qualification or equivalent
- Desire and ability to develop new skills & approaches.
- Computer literate; including Word, Excel and Outlook.
Desirable
- Computer literate; including Word, Excel and Outlook.
- Basic food hygiene certificate
Experience
Essential
- Experience of working within a cleaning environment.
- Experience of managing own time and resources
- Experience of working as part of a team.
Desirable
- Previous supervisory experience
Skills, abilities, and knowledge
Essential
- National Cleaning Standards & Trust Cleaning Schedules.
- Managing Attendance and Leave policies and processes.
- Health and Safety policy and processes
- Health and Safety policy and processes
- Infection Control standards.
- Effective communication and interpersonal skills with a range of people in a range of settings - telephone, written (including email), ability to provide clear instructions and guidance.
- Able to have open and honest conversations.
- Able to develop self and others in area of practise.
- Excellent organisational skills - forward thinking & planning ahead.
- Ability to follow instructions effectively.
- Ability to facilitate change.
- Delegation skills and ability to prioritise.
- Analytical skills and ability to respond and resolve performance problems/staff shortages
- Ability to maintain confidentiality & adhere to equality and diversity values
- Combines supervision qualities with the ability to be a good team player.
- Able to work to deadlines whilst managing competing demands, able to change direction as organisational needs change - flexible and adaptive style with willingness to commit to achieving results
Desirable
- Recruitment and selection process
Person Specification
Qualifications/training and professional development
Essential
- General standard of education with good literacy skills.
- ILM Supervisory Qualification or equivalent
- Desire and ability to develop new skills & approaches.
- Computer literate; including Word, Excel and Outlook.
Desirable
- Computer literate; including Word, Excel and Outlook.
- Basic food hygiene certificate
Experience
Essential
- Experience of working within a cleaning environment.
- Experience of managing own time and resources
- Experience of working as part of a team.
Desirable
- Previous supervisory experience
Skills, abilities, and knowledge
Essential
- National Cleaning Standards & Trust Cleaning Schedules.
- Managing Attendance and Leave policies and processes.
- Health and Safety policy and processes
- Health and Safety policy and processes
- Infection Control standards.
- Effective communication and interpersonal skills with a range of people in a range of settings - telephone, written (including email), ability to provide clear instructions and guidance.
- Able to have open and honest conversations.
- Able to develop self and others in area of practise.
- Excellent organisational skills - forward thinking & planning ahead.
- Ability to follow instructions effectively.
- Ability to facilitate change.
- Delegation skills and ability to prioritise.
- Analytical skills and ability to respond and resolve performance problems/staff shortages
- Ability to maintain confidentiality & adhere to equality and diversity values
- Combines supervision qualities with the ability to be a good team player.
- Able to work to deadlines whilst managing competing demands, able to change direction as organisational needs change - flexible and adaptive style with willingness to commit to achieving results
Desirable
- Recruitment and selection process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
