Porter Services / Supervisor

The Queen Elizabeth Hospital King's Lynn NHSFT

This job is now closed

Job summary

The post holder will support the Head of Portering and Security by leading a friendly, efficient customer focused Portering and Security team to support the achievements of the local and wider trust objectives. The post holder will be responsible for a team of Portering and Security staff on shift, delivering a responsive, dynamic and first class service to patients, staff and visitors to the Queen Elizabeth Hospital Kings Lynn. The post holder will have base level knowledge of both internal policies and national standards in order to independently supervise the day to day management of the Portering and Security service which complies with patient safety and security.

Main duties of the job

To be responsible for organising and directing Portering and Security staff on shift ensuring that the internal transfers of patients between wards and departments, are carried out timely and efficiently. Transferring deceased patients from wards to the mortuary in a timely, courteous and respectful manner.

To assist both members of the public and staff against incidents of violence and aggression that may occur on the hospital premises, and to liaise with the Police and ensure that all incidents are documented.

About us

The Queen Elizabeth Hospital (QEH) King's Lynn is West Norfolk has a superb unspoilt coastline with pretty villages, all with their own individual charm. The medieval port of King's Lynn has some very interesting architecture.

We provide a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech. We work in partnership with neighbouring hospitals for the provision of tertiary services.

In February 2022 the QEH the Care Quality Commission rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures).

Date posted

03 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

426-547-23DC

Job locations

Queen Elizabeth Hospital Kings Lynn

Gayton Road

Kings Lynn

PE30 4ET

Job description

Job responsibilities

For full details about this vacancy please see the attached job description and personal specification.

Job description

Job responsibilities

For full details about this vacancy please see the attached job description and personal specification.

Person Specification

Qualifications/training and professional development

Essential

Good literacy skills
Level 4 Management Qualification or equivalent experience

Desirable

H&S Training
IKON - Restraint and Physical Intervention Training
Manual Handling Training
Medical Gas Safety training

Experience

Essential

Experience leading a large team
Experience in working within a large team
Experience of working with the general public
Experience of dealing with violent, aggressive or agitated behaviour

Desirable

Experience of working within an NHS environment

Skills, abilities, and knowledge

Essential

Ability to work as a team member and prioritise tasks
Ability to work effectively unsupervised
Good communication skills - to be able to interact effectively with the public and colleagues
Patience and Diplomacy
Good organisation skills - to be able to prioritise quickly and effectively
Have appropriate skills to diffuse and de-escalate aggressive behaviour in patients and the public
Sound Common sense and judgement
Able to be flexible at very short notice across full range of shifts

Person Specification

Qualifications/training and professional development

Essential

Good literacy skills
Level 4 Management Qualification or equivalent experience

Desirable

H&S Training
IKON - Restraint and Physical Intervention Training
Manual Handling Training
Medical Gas Safety training

Experience

Essential

Experience leading a large team
Experience in working within a large team
Experience of working with the general public
Experience of dealing with violent, aggressive or agitated behaviour

Desirable

Experience of working within an NHS environment

Skills, abilities, and knowledge

Essential

Ability to work as a team member and prioritise tasks
Ability to work effectively unsupervised
Good communication skills - to be able to interact effectively with the public and colleagues
Patience and Diplomacy
Good organisation skills - to be able to prioritise quickly and effectively
Have appropriate skills to diffuse and de-escalate aggressive behaviour in patients and the public
Sound Common sense and judgement
Able to be flexible at very short notice across full range of shifts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.