Job summary
Secondment Internal applicant only | Part Time 25 hours per week
We are looking for someone to join our team as a Bookings Supervisor. This is an exciting opportunity to lead a team of administrative staff, ensuring the delivery of a high-quality, efficient reception and booking service.
You will work with the Operational Support Manager to develop staff and maintain high service standards. A commitment to providing an excellent patient experience and promoting a respectful, inclusive environment is essential.
If you are passionate about leading a team and improving service delivery, we would love to hear from you!
Main duties of the job
Reporting into the Operational Support Manager, some of your responsibilities will include:
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Team Supervision & Development:Supervise and help develop a team of administrative staff to ensure efficient, high-quality service delivery, following local and national objectives.
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Clinic & Appointment Management:Review PTL and clinic data to ensure follow-up for waiting list patients, accurate referral registration, and appointment management. Ensure adherence to department procedures for patient reception and appointment bookings.
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Clinic Utilisation & Scheduling:Prioritise and target vacant clinic slots based on the Trust's 18-week position. Oversee clinic management and staff understanding to maximise clinic utilisation and prevent booking capacity loss. Adjust clinic templates for medical/clinical leave to reschedule appointments within Trust waiting time targets.
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Collaboration & Support:Monitor clinic bookings, outcomes, room bookings, and interpreter/transport requests, collaborating with other teams to ensure processing. Manage interpreter bookings, ensuring consistency with contract and eligibility procedures.
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Data & Documentation Accuracy: Ensure accurate recording of clinic attendance and RTT data, implementing corrective actions when necessary. Create and update appointment letters to ensure accuracy and completeness.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
*** This role has been assigned the occupation code 4142 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codesPlease note: We do not offer visa sponsorship for Band 2 roles.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
*** This role has been assigned the occupation code 4142 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codesPlease note: We do not offer visa sponsorship for Band 2 roles.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.#LI-Onsite
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent
Desirable
- NVQ Level 4 in Business Administration or equivalent knowledge acquired through experience
Experience
Essential
- Experience of staff supervision
- Experience of working in a busy and multi-disciplinary customer focussed service
- Experience of using a wide range of IT and information systems including Microsoft Office
Desirable
- Experience of using Hospital Information Systems
- Experience of Clinic management and booking processes and procedures.
Knowledge and Skills
Essential
- Ability to provide a proactive and high quality customer focused service
- Ability to input, retrieve and analyse information
- Ability to use initiative to implement improvements to working practices
- Strong interpersonal skills, for effective working with colleagues and internal customers
- Ability to communicate effectively both verbally and in writing
- Ability to manage conflict and difficult, challenging and sensitive situations.
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards.
Personal Attributes
Essential
- Attention to detail
- Effective team worker
- Ability to exercise initiative and self-judgement
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent
Desirable
- NVQ Level 4 in Business Administration or equivalent knowledge acquired through experience
Experience
Essential
- Experience of staff supervision
- Experience of working in a busy and multi-disciplinary customer focussed service
- Experience of using a wide range of IT and information systems including Microsoft Office
Desirable
- Experience of using Hospital Information Systems
- Experience of Clinic management and booking processes and procedures.
Knowledge and Skills
Essential
- Ability to provide a proactive and high quality customer focused service
- Ability to input, retrieve and analyse information
- Ability to use initiative to implement improvements to working practices
- Strong interpersonal skills, for effective working with colleagues and internal customers
- Ability to communicate effectively both verbally and in writing
- Ability to manage conflict and difficult, challenging and sensitive situations.
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards.
Personal Attributes
Essential
- Attention to detail
- Effective team worker
- Ability to exercise initiative and self-judgement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
