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Sheffield Children’s NHS Foundation Trust

Clerical Officer

The closing date is 19 November 2025

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Job summary

Full time - 37.5 hours per week - 12 month Fixed Term (Secondment for internal applicants)

We are looking for someone to join our centralised administrative team supporting the 0-19 Service. You will help to ensure the smooth running of clerical operations, providing confidential and efficient support to clinical staff and service users.

We're looking for someone who:

  • Is educated to GCSE level or with equivalent experience.

  • Has some experience in office or administrative work, with IT skills

  • Has great customer service skills and is confident communicating with others.

Ready to join us? If you're passionate about supporting children and families through excellent administrative service, we'd love to hear from you. Apply now and become a valued part of our dedicated 0-19 Service team!

Main duties of the job

Reporting to the Team Leader, your responsibilities will include:

  • Handle telephone enquiries in a contact centre setting.

  • Book appointments and manage rotas using Systm One.

  • Provide admin support to clinical staff including scanning, letter generation, and data input.

  • Maintain accurate and confidential records, including clinical documentation.

  • Communicate with professionals such as GPs, midwives, social workers, and interpreter services.

  • Manage stock levels and order stationery.

  • Participate in team meetings and personal development activities.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata if part time

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

425-25-7572176

Job locations

Centenary House

55 Albert Terrace Road

Sheffield

S6 3BR


Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

#LI-Onsite

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent experience
  • NVQ II or equivalent level of knowledge and/or experience in relevant areas

Desirable

  • RSAI/II in typing/word processing
  • ECDL

Knowledge and skills

Essential

  • Excellent interpersonal skills
  • Good verbal & written communication skills
  • Ability to prioritise workload and work independently
  • Understanding of confidentiality

Desirable

  • Working knowledge of Microsoft Outlook

Experience

Essential

  • Experience in an office or administrative role
  • Working knowledge of Windows 2000 applications

Personal Attributes

Essential

  • Positive and flexible attitude to work
  • Empathetic
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent experience
  • NVQ II or equivalent level of knowledge and/or experience in relevant areas

Desirable

  • RSAI/II in typing/word processing
  • ECDL

Knowledge and skills

Essential

  • Excellent interpersonal skills
  • Good verbal & written communication skills
  • Ability to prioritise workload and work independently
  • Understanding of confidentiality

Desirable

  • Working knowledge of Microsoft Outlook

Experience

Essential

  • Experience in an office or administrative role
  • Working knowledge of Windows 2000 applications

Personal Attributes

Essential

  • Positive and flexible attitude to work
  • Empathetic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Centenary House

55 Albert Terrace Road

Sheffield

S6 3BR


Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Centenary House

55 Albert Terrace Road

Sheffield

S6 3BR


Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Kathryn Wills

kathrynwills@nhs.net

01143053223

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata if part time

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

425-25-7572176

Job locations

Centenary House

55 Albert Terrace Road

Sheffield

S6 3BR


Supporting documents

Privacy notice

Sheffield Children’s NHS Foundation Trust's privacy notice (opens in a new tab)