Job summary
Fixed Term 12 Months | Full-time
We are looking for someone to join our Patient Access Team, where you will help support our patients and their families with attending Neurodisability/Autism Assessment appointments. The Patient Access Team is new, with the potential to expand and become an essential part of the outpatient department.
You will contact families, ensuring appointment attendance, coordinating additional support like transport, and maintaining a professional clerical service. You will also ensure appointments are scheduled according to the Trust's standards, meeting set goals, and providing support during colleague absences.
About You
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Educated to GCSE standard, or equivalent experience
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Have admin or reception experience gained in a public-facing environment.
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Be competent with IT and keyboard skills.
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Able manage a busy workload and prioritise tasks
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Align with Trust values
You will be part of a supportive and growing team in a meaningful role at Sheffield Children's. If you want to make a difference, we'd love to hear from you!
Main duties of the job
Reporting into the Outpatient Supervisor, your responsibilities will include:
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Contact families to discuss and confirm upcoming appointments.
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Provide support to patients and families, ensuring they can attend outpatient appointments.
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Coordinate and arrange additional support, including transport for patients.
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Contribute to the efficient delivery of clerical services for Outpatient Clinics, assisting patients, families, and colleagues.
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Ensure appointments are scheduled following the Trust's outpatient waiting time standards and Patient Access Policy.
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Meet required quality and quantity standards, achieving Trust and departmental KPIs and deadlines.
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Offer coverage for colleagues during absences to maintain service continuity.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes
Please note: We do not offer visa sponsorship for Band 2 roles.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes
Please note: We do not offer visa sponsorship for Band 2 roles.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
- Previous experience of In-patient, Out-patient or Waiting list management.
Knowledge
Essential
- Good keyboard or computer skills
- Ability to manage a busy workload and prioritise tasks
- Ability to use own initiative and work as part of a team.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Ability to communicate sensitively with children, young people and their families
- Excellent communication skills
- Attention to detail
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
- Previous experience of In-patient, Out-patient or Waiting list management.
Knowledge
Essential
- Good keyboard or computer skills
- Ability to manage a busy workload and prioritise tasks
- Ability to use own initiative and work as part of a team.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Ability to communicate sensitively with children, young people and their families
- Excellent communication skills
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
