Job summary
Permanent | Full-time or Part-time/ Job Share
Part time hours will be working on Monday, Thursday & Friday.
An exciting opportunity has arisen to join the Outpatient Administration team at Sheffield Children's. You will provide efficient clerical support to ensure smooth booking of appointments and registration of referrals.
Using different computer and information systems, you'll record patient information and prioritise your workload to meet waiting time standards, ensuring appointments are booked according to the Trust's Patient Access policy.
Working with the team and your supervisor, you'll help ensure we meet both local and national targets while making a positive impact on patient care.
If you're enthusiastic and skilled in communication and team working, we'd love to receive your application!
Main duties of the job
Reporting into the Outpatient Booking Supervisor, your responsibilities will include:
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Process referrals, ensuring accurate patient details and communication with parents, GPs, and external organisations.
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Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets.
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Monitor and adjust clinic schedules to maximise capacity and ensure patient care.
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Handle enquiries, confirm appointment details, and manage task allocation.
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Maintain accurate data, follow departmental policies, and ensure patient information is safeguarded.
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Help with staff training, policy implementation, and supporting projects to improve clinic operations.
A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people.
Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
According to UKVI guidelines, please be aware that this band 3 vacancy is not eligible for sponsorship.
*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes
Please note: We do not offer visa sponsorship for part-time roles.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
According to UKVI guidelines, please be aware that this band 3 vacancy is not eligible for sponsorship.
*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes
Please note: We do not offer visa sponsorship for part-time roles.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications
Essential
- Educated to GCSE standard, including English or equivalent
- NVQ Level 3 or equivalent acquired through experience
Desirable
Experience
Essential
- Experience of good customer or patient care
- Previous experience of working in a busy multi-disciplinary team environment
- Experience with working with different computer software and information systems
Desirable
- Experience of using Patient Administrative System
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Ability to deal with conflict
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
- Strong analytical skills
- Ability to establish and maintain effective working relationships
Desirable
- Knowledge of In-patient, Waiting list or Out-patient working processes and practices
- Knowledge of medical records procedures
Person Specification
Qualifications
Essential
- Educated to GCSE standard, including English or equivalent
- NVQ Level 3 or equivalent acquired through experience
Desirable
Experience
Essential
- Experience of good customer or patient care
- Previous experience of working in a busy multi-disciplinary team environment
- Experience with working with different computer software and information systems
Desirable
- Experience of using Patient Administrative System
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Ability to deal with conflict
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
- Strong analytical skills
- Ability to establish and maintain effective working relationships
Desirable
- Knowledge of In-patient, Waiting list or Out-patient working processes and practices
- Knowledge of medical records procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
