Job summary
Permanent | Full-time |
The Medicine Care Group at Sheffield Children's provides outpatient and inpatient services for children and young people across multiple specialties. We are committed to delivering high-quality, patient-centred care through collaboration, innovation, and continuous improvement.
We're looking for a proactive and organised person to join our management team. You'll work with clinical teams, service managers, and Trust support services to coordinate resources, manage operational issues, monitor performance, and support staff management.
We're looking for someone who is:
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Experienced in NHS operations and familiar with hospital systems
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Skilled in managing waiting lists and meeting time-based performance targets
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Committed, enthusiastic, and able to communicate effectively at all levels
Main duties of the job
Reporting to the Operational Manager, your responsibilities will include:
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Lead daily service coordination, optimise outpatient and theatre schedules, and support communication across teams.
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Monitor and present activity data, collaborate with performance teams, and contribute to reporting and quality improvement.
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Ensure services meet performance targets, manage patient pathways, and drive efficiency improvements.
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Line manage staff, oversee HR processes, and support recruitment and development.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications and Training
Essential
- Degree or proved graduate level ability or demonstrable equivalent level of experience
Desirable
- Evidence of on-going professional development
- Qualification for Microsoft Office packages (ECDL or equivalent)
Experience
Essential
- NHS operational experience
- Working knowledge of hospital systems (e.g. PAS)
- Experience of working and negotiating with colleagues at all levels
- Experience of working within an NHS environment and planning healthcare services
- Demonstrable experience of managing a waiting list
- Ability to use information/data to effectively support the improvement of performance and service delivery
Desirable
- Operational management experience
- Line management experience
- Experience of managing information, sharing and analysing data
Knowledge and Skills
Essential
- In depth knowledge and experience of working with waiting list policies, outpatient and inpatient waiting time targets
- Evidence of excellent organisational skills, prioritisation and communication skills
- Experience of being able to work as part of a team, whilst being able to work independently
- Comprehensive knowledge of Microsoft Office and ability to use Excel spreadsheets and pivot tables
- Proven track record of delivering and achieving targets
Desirable
- Awareness of Trust policies and procedures
- Awareness of current NHS climate and direction of travel
- Leadership/management training
- An understanding of clinical governance
Personal Attributes
Essential
- Able to demonstrate enthusiasm and commitment
- Ability to communicate effectively - both oral and written
- Proven assertiveness / negotiation skills
- Excellent interpersonal skills and experience of dealing with senior clinical and managerial staff
- Ability to ask for help and guidance
- Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines
- Demonstrate attention to detail
- Ability to demonstrate flexible approach to meet the needs of the service
- Ability to problem solve and use initiative
- Able to travel to other hospital sites on occassion
Desirable
- Demonstrable leadership qualities
Person Specification
Qualifications and Training
Essential
- Degree or proved graduate level ability or demonstrable equivalent level of experience
Desirable
- Evidence of on-going professional development
- Qualification for Microsoft Office packages (ECDL or equivalent)
Experience
Essential
- NHS operational experience
- Working knowledge of hospital systems (e.g. PAS)
- Experience of working and negotiating with colleagues at all levels
- Experience of working within an NHS environment and planning healthcare services
- Demonstrable experience of managing a waiting list
- Ability to use information/data to effectively support the improvement of performance and service delivery
Desirable
- Operational management experience
- Line management experience
- Experience of managing information, sharing and analysing data
Knowledge and Skills
Essential
- In depth knowledge and experience of working with waiting list policies, outpatient and inpatient waiting time targets
- Evidence of excellent organisational skills, prioritisation and communication skills
- Experience of being able to work as part of a team, whilst being able to work independently
- Comprehensive knowledge of Microsoft Office and ability to use Excel spreadsheets and pivot tables
- Proven track record of delivering and achieving targets
Desirable
- Awareness of Trust policies and procedures
- Awareness of current NHS climate and direction of travel
- Leadership/management training
- An understanding of clinical governance
Personal Attributes
Essential
- Able to demonstrate enthusiasm and commitment
- Ability to communicate effectively - both oral and written
- Proven assertiveness / negotiation skills
- Excellent interpersonal skills and experience of dealing with senior clinical and managerial staff
- Ability to ask for help and guidance
- Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines
- Demonstrate attention to detail
- Ability to demonstrate flexible approach to meet the needs of the service
- Ability to problem solve and use initiative
- Able to travel to other hospital sites on occassion
Desirable
- Demonstrable leadership qualities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
