Job summary
Permanent | Full time
We are looking for an enthusiastic person to join our busy Radiology department. You'll help ensure the smooth running of administrative processes to support our clinical services, patient care, and operational efficiency.
About Us: Our team has around 70 staff, including Consultant Radiologists, Sonographers, Radiographers (MRI, X-ray, Nuclear Medicine), Radiographic Aides, and administrative teams. We provide different diagnostic services including MRI, CT, ultrasound, echocardiograms, DEXA, and plain film X-rays for inpatients, outpatients, and walk-in referrals. As a regional and national specialist service provider, we work with departments across the hospital and beyond to deliver high-quality care.
What you'll bring:
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Excellent communication, IT, and customer service skills
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Empathy and sensitivity to the needs of patients
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Comfortable working both independently and as part of a small team
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Ability to manage high-pressure situations and respond sensitively to occasionally upsetting scenarios
Main duties of the job
Reporting into the PACS/RIS Manager, your responsibilities will include:
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Provide clerical support including data entry, appointment booking, dealing with post, scanning, shredding, and minute taking
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Handle telephone and email queries, including complaints, with professionalism and empathy
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Process referrals and register patients, including those referred externally, using hospital systems and the National Summary Care Record
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Maintain confidentiality and uphold the dignity of patients and colleagues
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Communicate with patients, carers, staff, and external agencies
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Support with coordinating scan sessions, and liaising with clinical teams for general anaesthetic requirements
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent in English (Grade C or above)
Desirable
- NVQ Level 3 in customer care or equivalent acquired through experience
Experience
Essential
- Clerical experience gained from working within a patient administration department within a hospital setting and previous reception experience
- Experience in using PAS
- Experience dealing with the public, working in a team environment and use patient-based computer systems
Desirable
- Competence of using of using RIS/PAS
- Experience of working with medical, nursing and medical secretarial staff
- 12 months work experience of hospital appointment systems and waiting list systems
Knowledge and Skills
Essential
- Knowledge of hospital appointment working processes and practices
- Computer literacy with accurate keyboard skills
- Ability to work under pressure
- Methodical approach work with attention to detail
- Ability to use own initiative and work as part of a team
- Excellent telephone manner
Desirable
- Working knowledge of the Radiology computer system and PAS
- Working knowledge of hospital appointment systems and waiting list systems
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Good communication skills/telephone manner, capable of talking to a wide range of people - patients/parents/radiographers/consultants
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent in English (Grade C or above)
Desirable
- NVQ Level 3 in customer care or equivalent acquired through experience
Experience
Essential
- Clerical experience gained from working within a patient administration department within a hospital setting and previous reception experience
- Experience in using PAS
- Experience dealing with the public, working in a team environment and use patient-based computer systems
Desirable
- Competence of using of using RIS/PAS
- Experience of working with medical, nursing and medical secretarial staff
- 12 months work experience of hospital appointment systems and waiting list systems
Knowledge and Skills
Essential
- Knowledge of hospital appointment working processes and practices
- Computer literacy with accurate keyboard skills
- Ability to work under pressure
- Methodical approach work with attention to detail
- Ability to use own initiative and work as part of a team
- Excellent telephone manner
Desirable
- Working knowledge of the Radiology computer system and PAS
- Working knowledge of hospital appointment systems and waiting list systems
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Good communication skills/telephone manner, capable of talking to a wide range of people - patients/parents/radiographers/consultants
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
