Job summary
Fixed Term: 12 months| Full-time
Join our Single Point of Access (SPA) team and provide essential administrative support to the Neuro-disability Service. Our team plays a crucial role in processing Autism and ADHD assessments and ensuring the efficient management of patient care.
You will oversee the team's daily workload, providing support to ensure the smooth running of administrative processes. You'll collaborate with both clinical and non-clinical teams, and patients and their families, to ensure a seamless experience for patient pathways.
We're looking for someone who is:
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Experienced in organising and implementing administrative processes, in a multidisciplinary team setting.
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Focussed on providing excellent customer service
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Empathetic and able to handle challenging, sensitive, and sometimes difficult situations
This is a great opportunity to develop your leadership skills while making a difference to the lives of patients and their families. Apply today!
Main duties of the job
You will report to the Operational Support Manager, and your responsibilities will include:
- Provide comprehensive administrative support to clinical teams to ensure patient pathways.
- Manage the daily workload of the SPA team, prioritising tasks based on current pressures.
- Supervise and support team members, including leading projects.
- Communicate with patients, parents, and families, offering sensitive and empathetic support.
- Coordinate meetings and communications between clinical teams, administrative teams, and external partners such as education and local authorities.
- Ensure the accuracy and quality of information shared by the team, following Trust standards and expectations.
- Report on the service position to the operational team
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent, with a GCSE in Maths and English language (grade C or above)
- Level 3 typing/word processing or equivalent qualification and experience.
- NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience
Desirable
- Willingness to undertake relevant study to enhance skills/knowledge
Experience
Essential
- Experience of a range of administrative processes and scheduling/co-ordination of activities and or resources
- Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service.
- Experience of working in a multi-disciplinary team
- Experience of using a wide range of IT and information systems including Microsoft Office.
- Experience of working with parents/families or equivalent customer service experience
Desirable
- Experience of staff supervision/performing appraisals
- Experience of using hospital information systems
Knowledge and Skills
Essential
- Ability to provide a proactive and high quality customer focused service.
- Ability to input, retrieve and analyse information
- Ability to manage conflict and difficult, challenging and sensitive situations
- Strong interpersonal skills and ability to communicate information to parents in a sensitive and tactful manner.
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
Desirable
- Knowledge and understanding of the principles of information governance
- Understanding of budgetary or resource management
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent, with a GCSE in Maths and English language (grade C or above)
- Level 3 typing/word processing or equivalent qualification and experience.
- NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience
Desirable
- Willingness to undertake relevant study to enhance skills/knowledge
Experience
Essential
- Experience of a range of administrative processes and scheduling/co-ordination of activities and or resources
- Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service.
- Experience of working in a multi-disciplinary team
- Experience of using a wide range of IT and information systems including Microsoft Office.
- Experience of working with parents/families or equivalent customer service experience
Desirable
- Experience of staff supervision/performing appraisals
- Experience of using hospital information systems
Knowledge and Skills
Essential
- Ability to provide a proactive and high quality customer focused service.
- Ability to input, retrieve and analyse information
- Ability to manage conflict and difficult, challenging and sensitive situations
- Strong interpersonal skills and ability to communicate information to parents in a sensitive and tactful manner.
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
Desirable
- Knowledge and understanding of the principles of information governance
- Understanding of budgetary or resource management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
