Job summary
Permanent | 19hrs per week
An exciting opportunity has arisen to join the Physiotherapy & Occupational Therapy team at Sheffield Children's. This is a great chance to become part of a compassionate, supportive, and progressive team, committed to delivering high-quality care to children and their families.
You'll play an important part in the smooth running of outpatient services, providing a warm welcome at reception and delivering efficient administrative and housekeeping support across the Physiotherapy, Occupational Therapy, Neurophysiology, and ME/CFS/Post-Viral Fatigue services.
About You:
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Educated to GCSE level or equivalent experience
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Experience in administration and customer-facing environments
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Confident using IT systems and Microsoft Office applications
Ready to make a difference in children's healthcare? Apply now and become part of our team!
Main duties of the job
You will report to the Business Administrator, and your responsibilities will include:
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Provide a welcoming reception service to children and families attending the department
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Perform daily administrative tasks including appointment bookings, record-keeping, and communication with internal and external teams
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Help to maintain a safe, clean, and professional environment, escalating issues
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Contribute to improving service delivery and supporting colleagues during absences
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications and Training
Essential
- English and Maths to Grade 4 or Grade C at GCSE or equivalent experience
Desirable
- ECDL qualification or equivalent (Text Production and Word processing qualification)
Experience
Essential
- Experience of working in a customer-focused environment
- Previous administrative experience
- Experience of working with different computer software e.g. email, internet etc
Desirable
- Previous administrative experience in the NHS
- Previous experience of appointment bookings
- Experience of working with children with disabilities and their families
- Experience with NHS software systems
- Experience of working with confidential material
- Experience of managing appointment diaries in a busy office environment
Knowledge & Skills
Essential
- Planning & organising tools and techniques
- Competent I.T skills
- Ability to present information, written and verbal in a clear and logical manner
- Good time management skills with the ability to prioritise work according to deadlines
- High standard of accuracy
- Ability to cope working in a stressful environment and within emotional or challenging situations
- Problem solving approach
- Ability to communicate effectively and work well within a multi-professional team
Desirable
- Working knowledge of hospital administrative processes and practices
- Knowledge of 18 week referral to treatment standards
- Interest in developing and learning new skills
Attributes
Essential
- High level of interpersonal skills
- Adaptable to work independently and use own initiative
- Reliable, punctual, flexible
Person Specification
Qualifications and Training
Essential
- English and Maths to Grade 4 or Grade C at GCSE or equivalent experience
Desirable
- ECDL qualification or equivalent (Text Production and Word processing qualification)
Experience
Essential
- Experience of working in a customer-focused environment
- Previous administrative experience
- Experience of working with different computer software e.g. email, internet etc
Desirable
- Previous administrative experience in the NHS
- Previous experience of appointment bookings
- Experience of working with children with disabilities and their families
- Experience with NHS software systems
- Experience of working with confidential material
- Experience of managing appointment diaries in a busy office environment
Knowledge & Skills
Essential
- Planning & organising tools and techniques
- Competent I.T skills
- Ability to present information, written and verbal in a clear and logical manner
- Good time management skills with the ability to prioritise work according to deadlines
- High standard of accuracy
- Ability to cope working in a stressful environment and within emotional or challenging situations
- Problem solving approach
- Ability to communicate effectively and work well within a multi-professional team
Desirable
- Working knowledge of hospital administrative processes and practices
- Knowledge of 18 week referral to treatment standards
- Interest in developing and learning new skills
Attributes
Essential
- High level of interpersonal skills
- Adaptable to work independently and use own initiative
- Reliable, punctual, flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
