Job summary
Fixed Term: 12 months | Full time | SCH Internal applicants only
Join our team in the Surgery and Critical Care Division, and help us provide a top-notch patient experience!
You'll provide comprehensive administrative support to the Preoperative Care team, help to coordinate projects and improve processes. You'll also be the primary contact for all communications for the service.
About Us: The Preoperative Care Service is dedicated to improving the patient journey for the circa 10,000 elective patients that undergo procedures under general anaesthetic. We're committed to delivering an excellent patient experience
About You: Educated to GCSE level (or equivalent), you'll be organised, compassionate, and proactive, with experience in administration or secretarial work and delivering exceptional customer service. Your focus on efficiency and detail will help make a difference in the smooth running of our service.
Apply today!
Main duties of the job
Reporting into the Operational Manager , your responsibilities will include:
-
Provide a comprehensive, confidential, and efficient administrative support to the Preoperative Care team within Surgery and Critical Care.
-
Independently manage elements of key administrative tasks and help coordinate ongoing projects related to the patient pathway.
-
Contribute to the ongoing review and improvement of administrative processes to enhance the efficiency of the Preoperative Care Service.
-
Be the first point of contact for all forms of communication from patients, families, clinicians, and other healthcare professionals.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Hybrid
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Hybrid
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent, with a GCSE in English Language (Grade C or above)
- RSA level 3 typing / word processing or equivalent qualification and experience
- NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience
Experience
Essential
- Experience of a range of secretarial processes
- Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service
- Experience of working in a multi-disciplinary team
- Experience of using a wide range of IT and information systems including Microsoft Office
- Experience of scheduling / co-ordination of activities and /or resources
Desirable
- Experience of using Hospital Information Systems
- Experience of staff supervision
Personal Attributes
Essential
- Effective team worker
- Attention to detail
- Adaptable to change
- Ability to exercise initiative and self-judgement
Knowledge & Skills
Essential
- Knowledge of medical terminology
- Ability to provide a proactive and high-quality customer focused service
- Ability to input, retrieve and analyse information
- Ability to manage conflict and difficult, challenging and sensitive situations
- Ability to use initiative to implement improvements to working practices
- Strong interpersonal skills, for effective working with colleagues and internal and external customers
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
- Ability to communicate information to parents in a sensitive and tactful manner
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards
- Knowledge and understanding of the principles of Information Governance
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent, with a GCSE in English Language (Grade C or above)
- RSA level 3 typing / word processing or equivalent qualification and experience
- NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience
Experience
Essential
- Experience of a range of secretarial processes
- Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service
- Experience of working in a multi-disciplinary team
- Experience of using a wide range of IT and information systems including Microsoft Office
- Experience of scheduling / co-ordination of activities and /or resources
Desirable
- Experience of using Hospital Information Systems
- Experience of staff supervision
Personal Attributes
Essential
- Effective team worker
- Attention to detail
- Adaptable to change
- Ability to exercise initiative and self-judgement
Knowledge & Skills
Essential
- Knowledge of medical terminology
- Ability to provide a proactive and high-quality customer focused service
- Ability to input, retrieve and analyse information
- Ability to manage conflict and difficult, challenging and sensitive situations
- Ability to use initiative to implement improvements to working practices
- Strong interpersonal skills, for effective working with colleagues and internal and external customers
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
- Ability to communicate information to parents in a sensitive and tactful manner
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards
- Knowledge and understanding of the principles of Information Governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
