Job summary
Permanent | Full-time
We're looking for someone to join our Neurodevelopmental team, providing administrative support and being a link between the Trust, patients, families, and healthcare professionals.
You'll maintain accurate patient information, handle calls and enquiries, and collaborate with departments to ensure clear communication and resolve patient queries. You'll also support meetings and general admin tasks.
Experience in customer service or administration, attention to detail, and the ability to manage your workload and input data across systems are essential.
If you're passionate about supporting others in healthcare, we'd love to hear from you! Join us and help make a difference in the lives of our patients and their families.
Main duties of the job
Reporting into the Coordinator, your responsibilities will include:
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Maintain accurate databases and spreadsheets.
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Schedule appointments and follow up on information from families and schools.
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Work with other departments to address patient queries.
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Help manage patient pathways and supporting new colleague inductions.
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Provide sensitive support to parents, patients, and families, especially during challenging times.
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Manage calls and queries, escalating where appropriate.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications
Essential
- Level 3 qualification, or equivalent experience
Experience
Essential
- Customer service experience acquired from working in a customer service environment
- Experience in accurately updating systems including database and spreadsheet management
- Experience providing administrative support for meetings, including preparation and note taking
- Experience in working with customers to resolve queries and find solutions to problems
Knowledge and Skills
Essential
- Ability to self-manage own workload, and referring when appropriate
- High levels of attention to detail with ability to input information into different systems.
- Knowledge of data protection and working with confidential, sensitive information
- Ability to explain processes to people clearly adapting communication style as necessary.
- To be able to work as part of a team and autonomously
- Ability to navigate challenging conversations with empathy and clarity, particularly when addressing concerns about long wait times with parents or patients.
- Ability to use various Microsoft Office programmes.
Personal Attributes
Essential
- Willingness and ability to work flexibly
- Willingness to learn and acquire new knowledge and skills in areas new to the post holder
Person Specification
Qualifications
Essential
- Level 3 qualification, or equivalent experience
Experience
Essential
- Customer service experience acquired from working in a customer service environment
- Experience in accurately updating systems including database and spreadsheet management
- Experience providing administrative support for meetings, including preparation and note taking
- Experience in working with customers to resolve queries and find solutions to problems
Knowledge and Skills
Essential
- Ability to self-manage own workload, and referring when appropriate
- High levels of attention to detail with ability to input information into different systems.
- Knowledge of data protection and working with confidential, sensitive information
- Ability to explain processes to people clearly adapting communication style as necessary.
- To be able to work as part of a team and autonomously
- Ability to navigate challenging conversations with empathy and clarity, particularly when addressing concerns about long wait times with parents or patients.
- Ability to use various Microsoft Office programmes.
Personal Attributes
Essential
- Willingness and ability to work flexibly
- Willingness to learn and acquire new knowledge and skills in areas new to the post holder
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
