Job summary
This is a senior technical role to the successful operation and development of the ICT Infrastructure and requires excellent communication and problem solving skills to manage an incident to resolution, managing technical resources, working with other ICT support resources and third party suppliers to completion where necessary The IT Technical Specialist will manage senior ICT technical support (3rd line) resources to users throughout the Trust specialising in technology related to some or all of the following:
- Servers and Data Centre: hosting corporate and clinical applications, along with infrastructure administration.
- Network: Local and Wide Area Network, and links to wider NHS and third parties.
- Telecoms: all telecommunication technology and 3rd party services
Main duties of the job
- To be an acknowledged technical expert in their designated areas (network, servers and/or telecoms) and to develop their colleagues' skills in these areas.
- To lead in their area of the Trust's infrastructure with the design, configuration and set up of that area.
To provide a technical escalation point for the rest of the ICT Support function as appropriate
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
Please see attached job description and person specification for full details for further details on this position.
Inclusive Recruitment & Selection
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please see attached job description and person specification for full details for further details on this position.
Inclusive Recruitment & Selection
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Experience
Essential
- oExperience in supporting IT at 3rd level in a large organisation
- oAcknowledged expert in their field
- oExperience working in an ITIL based environment.
- oExtensive experience of the support and management in the relevant area with broad knowledge of the other area (Server/Network/Telecoms)
Desirable
- oExperience of working in the NHS or other public sector environment.
- oExperience working in a PRINCE2 environment
Knowledge
Essential
- oExcellent Communication skills - ability to explain complex, technical issues to non-technical people.
- oExcellent PC skills including hardware and software
- oAbility to explain work priorities to customers, particularly those whose items have been given a lower priority
- oAnalytical & Problem solving skills.
- oAbility to manage and lead a team of technical resources providing guidance and mentorship as well as leadership.
- oAbility to prioritise and plan the workload of a team of technical resources
- oAbility to develop processes and procedures to be followed by technical resources
- oAbility to deploy limited resources across a range of projects/activities
- oAbility to manage suppliers and 3rd parties
Desirable
- oUnderstanding of networking IP addressing, DNS, SANS and Core networking details.
- oUnderstanding of wireless technologies
- oUnderstanding of app deployment to mobile devices
- oTechniques in project management and time management
Qualifications & Training
Essential
- oA relevant technical or professional qualification to beyond degree level or relevant equivalent experience
- oHigh degree of IT literacy as evidenced by use of Word, Excel and PowerPoint.
- oMicrosoft, Cisco or VMWare qualification or other qualification in their area of technical expertise (server/network/telecoms)
Desirable
- oCustomer facing skills course or equivalent experience
- oPRINCE2 Foundation
- oITIL qualification.
Person Specification
Experience
Essential
- oExperience in supporting IT at 3rd level in a large organisation
- oAcknowledged expert in their field
- oExperience working in an ITIL based environment.
- oExtensive experience of the support and management in the relevant area with broad knowledge of the other area (Server/Network/Telecoms)
Desirable
- oExperience of working in the NHS or other public sector environment.
- oExperience working in a PRINCE2 environment
Knowledge
Essential
- oExcellent Communication skills - ability to explain complex, technical issues to non-technical people.
- oExcellent PC skills including hardware and software
- oAbility to explain work priorities to customers, particularly those whose items have been given a lower priority
- oAnalytical & Problem solving skills.
- oAbility to manage and lead a team of technical resources providing guidance and mentorship as well as leadership.
- oAbility to prioritise and plan the workload of a team of technical resources
- oAbility to develop processes and procedures to be followed by technical resources
- oAbility to deploy limited resources across a range of projects/activities
- oAbility to manage suppliers and 3rd parties
Desirable
- oUnderstanding of networking IP addressing, DNS, SANS and Core networking details.
- oUnderstanding of wireless technologies
- oUnderstanding of app deployment to mobile devices
- oTechniques in project management and time management
Qualifications & Training
Essential
- oA relevant technical or professional qualification to beyond degree level or relevant equivalent experience
- oHigh degree of IT literacy as evidenced by use of Word, Excel and PowerPoint.
- oMicrosoft, Cisco or VMWare qualification or other qualification in their area of technical expertise (server/network/telecoms)
Desirable
- oCustomer facing skills course or equivalent experience
- oPRINCE2 Foundation
- oITIL qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
