Job summary
An exciting opportunity has arisen to join the Spinal team at Sheffield Children's NHS Foundation Trust as a Spinal Nursing Administrator working 36 hours per week.
The postholder will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.
The postholder will work alongside the spinal nurses ensuring an efficient and effective service. You will also work closely with the spinal consultants and other members of the multi-disciplinary team.
Main duties of the job
Main duties include;
- Assisting in the everyday work of the spinal nurses
- Organisation of office work eg; photocopying, updating and logging records, general paperwork
- Involvement in spinal patients' pathways, results, appointments, updating patient records
- Computer work; emails, using the Trust's systems ie; Careflow and EDMS, spinal team computer records
- Communication with families and other professionals; internal and external
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
Admin & Clerical
- Deal with incoming and outgoing telephone calls from / to parents/carers, nurses, schools, secretaries and third parties in liaison with the nurses. This will require analysis of queries/issues, making judgments as to how to deal with them and escalate as appropriate.
- Triage phone calls, with the support of the clinical team, ensuring queries are actioned in an appropriate and timely manner. This includes the booking of patients into clinics following a triaged phone call, where needed.
- Update call log and consult with the Patient Record system for missing details.
- Maintain and update databases, spreadsheets and other software systems on behalf of the nursing team including information for systemic patients ensuring they are seen in a timely manner.
Please refer to the full job description and person specification for further details.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Admin & Clerical
- Deal with incoming and outgoing telephone calls from / to parents/carers, nurses, schools, secretaries and third parties in liaison with the nurses. This will require analysis of queries/issues, making judgments as to how to deal with them and escalate as appropriate.
- Triage phone calls, with the support of the clinical team, ensuring queries are actioned in an appropriate and timely manner. This includes the booking of patients into clinics following a triaged phone call, where needed.
- Update call log and consult with the Patient Record system for missing details.
- Maintain and update databases, spreadsheets and other software systems on behalf of the nursing team including information for systemic patients ensuring they are seen in a timely manner.
Please refer to the full job description and person specification for further details.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard in English and Maths, or equivalent NVQ Level 2 in Customer Service; or NVQ Level 2 in Administration or equivalent experience
Experience
Essential
- 12 months clerical experience gained from working within a busy office environment. Experience of dealing with the general public, working in a team environment and using computer systems.
Desirable
- Experience with NHS software Experience with working with confidential material
Knowledge and Skills
Essential
- Customer Care Computer literacy with accurate keyboard skills Good communication skills Good time management skills with the ability to prioritise work according to deadlines Ability to use spreadsheet and database software
Desirable
- Working knowledge of hospital administration process and practices
Personal Attributes
Essential
- Methodical approach to work with attention to detail Ability to work on own initiative and in a team Ability to work under pressure to meet deadlines
Demonstrates Trust Values
Essential
- Compassion, Accountability, Respect and Excellence.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard in English and Maths, or equivalent NVQ Level 2 in Customer Service; or NVQ Level 2 in Administration or equivalent experience
Experience
Essential
- 12 months clerical experience gained from working within a busy office environment. Experience of dealing with the general public, working in a team environment and using computer systems.
Desirable
- Experience with NHS software Experience with working with confidential material
Knowledge and Skills
Essential
- Customer Care Computer literacy with accurate keyboard skills Good communication skills Good time management skills with the ability to prioritise work according to deadlines Ability to use spreadsheet and database software
Desirable
- Working knowledge of hospital administration process and practices
Personal Attributes
Essential
- Methodical approach to work with attention to detail Ability to work on own initiative and in a team Ability to work under pressure to meet deadlines
Demonstrates Trust Values
Essential
- Compassion, Accountability, Respect and Excellence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
