Switchboard Operator (Day)
Sheffield Children’s NHS Foundation Trust
This job is now closed
To provide a Switchboard service to the trust, answering all switchboard calls and assisting the public in contacting the required partiesthe role involves daily management and control of the central emergency facilities and monitoring consoles for fire and cardiac arrest.
We have two 15 hour posts available.
This role is 15 hours per week,and consists of 2 shifts per week on a 8 week rota including weekends.
Shift pattern for these posts comprise of -
8am to 3pm
9am to 5pm
3pm to 10pm
Additional occasional night shifts may also be required.
PLEASE NOTE: THIS JOB WOULD NOT BE SUITABLE FOR A CANDIDATE WHO ALREADY HOLD PART TIME HOURS.
Main duties of the job
To facilitate the contact between staff and patients.
The role requires knowledge of different methods of communication used within the trust, including the bleep system, pager, mobile phones and email.
The operator must maintain relevant documentation of incidents.
The operator must work in a calm an competent manner in very stressful and chaotic situation whilst continuing to provide a switchboard service.
The operator have additional duties to support the trust functions, such as obtaining taxis, accepting and signing for emergency deliveries.
The switchboard function is maintained 24 hours a day and the night operation includes monitoring and authorising access to the trust via the ED doors.
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
This role involves updating and checking data entry into the switchboard system.
The operator must monitor and respond to various alarm panels for example the fire alarm panel, cardiac arrest, security alerts and intruder alarms.
The switchboard is a key stakeholder in the trust major incident procedure.
The switchboard operator has the responsibility to cascade the incident alert according to the procedure.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care