Job summary
An exciting opportunity has arisen to join the CAMHS Administrative Team within the CWAMHS care group at Sheffield Children's NHS Foundation Trust
The post holder will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.
The post holder will work to provide a comprehensive clerical support to Sheffield Community CAMHS Clinical Teams.
The CAMHS admin team is fast-paced and dynamic, with a culture of continuous service improvement and personal development. The team are at the forefront of delivering a consistently high-quality service to the clinical team and service users.
Main duties of the job
To provide an efficient and effective clerical admin support service within the Community CAMHS Administrative Team.
The post holder will ensure information is accurately recorded onto various patient administration systems and provide general admin support to the Clinical teams.
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
- Data input into the Patient Administration System.
- Answering Telephone calls.
- Responding to emails.
- Establishing good levels of communication.
- General office and admin duties ie. Scanning/Post/filing.
- Typing duties
- Ensure that the Trusts Code of Practice for Safeguarding Patient Information is adhered to atall times.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
- Data input into the Patient Administration System.
- Answering Telephone calls.
- Responding to emails.
- Establishing good levels of communication.
- General office and admin duties ie. Scanning/Post/filing.
- Typing duties
- Ensure that the Trusts Code of Practice for Safeguarding Patient Information is adhered to atall times.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard Maths/English level C
Desirable
- Customer Care qualification
Experience
Essential
- Working with confidential material
- Working in a customer-focused environment
- Experience of working with different computer software e.g. email, internet etc
Desirable
- NHS admin experience
- Experience with NHS software systems
- Working in a multi-disciplinary team
Knowledge and Skills
Essential
- Good time management skills with the ability to prioritise work according to deadlines.
- Able to work as part of a team and under own initiative
- Good verbal and written communication skills using tact when required.
- High standard of accuracy
- Ability to establish and maintain effective working relationships
Desirable
- Working knowledge of hospital systems (e.g. SystmOne
Personal Attributes
Essential
- Attention to detail and accuracy
- Ability to communicate sensitively with children, young people and their families
- Pleasant, tactful and understanding manner
- Adaptable to change
Desirable
- Interest in developing and learning new skills
Demonstrates Trust Values
Essential
- Compassion, Accountability, Respect and Excellence.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard Maths/English level C
Desirable
- Customer Care qualification
Experience
Essential
- Working with confidential material
- Working in a customer-focused environment
- Experience of working with different computer software e.g. email, internet etc
Desirable
- NHS admin experience
- Experience with NHS software systems
- Working in a multi-disciplinary team
Knowledge and Skills
Essential
- Good time management skills with the ability to prioritise work according to deadlines.
- Able to work as part of a team and under own initiative
- Good verbal and written communication skills using tact when required.
- High standard of accuracy
- Ability to establish and maintain effective working relationships
Desirable
- Working knowledge of hospital systems (e.g. SystmOne
Personal Attributes
Essential
- Attention to detail and accuracy
- Ability to communicate sensitively with children, young people and their families
- Pleasant, tactful and understanding manner
- Adaptable to change
Desirable
- Interest in developing and learning new skills
Demonstrates Trust Values
Essential
- Compassion, Accountability, Respect and Excellence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
