Job summary
An exciting opportunity has arisen to join the e-Systems team at Sheffield Children's NHS Foundation Trust as a Ward Clerk.
You will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You will share the Trust values and be committed to equality, diversity and inclusion.
A key member of the Ward Clerk Team and the overall e-Systems Team, you will provide a comprehensive clerical and support service to the wards. Ward Clerks are a key component to the wards, who excel in providing efficient support to each other, the staff on the ward and the service. Communication and sharing knowledge with each other helps to improve the team's efficiency and quality of work, together with the respect and support given to each other to achieve a common goal.
You will be able to work as part of a busy team, work independently, work to unpredictable working patterns, and be able to work to conflicting and challenging deadlines.
Main duties of the job
You will be responsible for providing administrative support to the ward. This will involve the use of several different systems that assist in providing this service including Evolve, Careflow and Bluespier. Communication is a key component to this role and will support in the effective running of the service. As Ward Clerks are often the first point of contact, an empathic understanding towards others is a vital skill that is required for this role.
As the role can often be met with emotional demands it is essential for you to acknowledge your own health & wellbeing as well as that of your colleagues. Initiative is a primary skill required for this role as you will be expected to be flexible and reliable working closely with Ward Managers and nursing staff to ensure that the ward operates to provide the continuity for patient care.
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
The main purpose of this role is to provide a front desk service on our Medical Day care and provide a non-clinical support to the unit. The role will also provide note preparation stage, preparing physical files for clinical staff to document a patient's visit and admissions and discharge procedures for patients. The role will also require liaising with other teams and processing bookings for future appointments.
We are seeking someone who is conscientious, able to work with ambiguity by problem solving and keen to work in a fast -paced environment.
We would be delighted to hear from you if you feel you have the right qualities for this role. Both NHS and non-NHS experience are welcome
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
Excellence delivering a high-quality standard of care
Job description
Job responsibilities
The main purpose of this role is to provide a front desk service on our Medical Day care and provide a non-clinical support to the unit. The role will also provide note preparation stage, preparing physical files for clinical staff to document a patient's visit and admissions and discharge procedures for patients. The role will also require liaising with other teams and processing bookings for future appointments.
We are seeking someone who is conscientious, able to work with ambiguity by problem solving and keen to work in a fast -paced environment.
We would be delighted to hear from you if you feel you have the right qualities for this role. Both NHS and non-NHS experience are welcome
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
Excellence delivering a high-quality standard of care
Person Specification
Qualifications & Training
Essential
- Educated to GCSE standard or equivalent experience
Desirable
- GCSE or equivalent/NVQ Level 2 in Customer Service/NVQ Level 2 in Admin or equivalent
Experience
Essential
- Experience of undertaking general office duties or previous experience of working with the general public
Desirable
- Minimum 6 months experience/Previous experience of clerical work within a healthcare environment/Previous experience working in a ward environment
Knowledge & Skills
Essential
- Filing/Customer care/computer literacy/good communication skills/physically able to perform duties/commitment to support
Desirable
- Working knowledge of PAS and hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner/Attention to detail/Ability to use own initiative & work as part as a team/Ability to work to conflicting deadlines
Person Specification
Qualifications & Training
Essential
- Educated to GCSE standard or equivalent experience
Desirable
- GCSE or equivalent/NVQ Level 2 in Customer Service/NVQ Level 2 in Admin or equivalent
Experience
Essential
- Experience of undertaking general office duties or previous experience of working with the general public
Desirable
- Minimum 6 months experience/Previous experience of clerical work within a healthcare environment/Previous experience working in a ward environment
Knowledge & Skills
Essential
- Filing/Customer care/computer literacy/good communication skills/physically able to perform duties/commitment to support
Desirable
- Working knowledge of PAS and hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner/Attention to detail/Ability to use own initiative & work as part as a team/Ability to work to conflicting deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
