Job summary
We are looking for a well motivated, committed and enthusiastic part time individual, to join our friendly and progressive team. We offer diagnostic and rehabilitative services to both Adults and Paediatrics including Newborn Hearing Screening. The role will provide support as part of our busy Admin team and provide basic hearing aid support for patients and their families when required. Training will be provided within the department for use of our Audiology database and basic hearing aid support.
We are committed to providing peer support and career development. We have close links with Leeds and Aston University regarding student placement and training.
Main duties of the job
The post holder will primarily support the Admin function including dealing with patients/carers and their families face to face, on the telephone and via email. This will included managing the patient booking system, dealing with patient referrals and processing appointments. The post holder will also be providing direct patient care, in the form of basic hearing aid support when required. The post holder will work within a range of procedures and pathways in which they have received training in order to become competent.
In pursuing these duties the post holder will ensure compliance with the NHS Constitution
About us
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.
Job description
Job responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Job description
Job responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Person Specification
Skills
Essential
- Excellent IT skills e.g. word processing, email, databases
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
Desirable
- Basic clinical skills (Hearing Aids)
Qualifications
Essential
- Qualification to NVQ Level 2 or equivalent experience
- GCSE Grade A-C English & Maths or equivalent experience
Desirable
- Evidence of previous learning related to clinical area
Experience
Essential
- Experience of working with the general public
- Experience of organising and prioritising own workload
- Experience of working as part of a team
Desirable
- Experience of working in health or social care settings
- Experience of relevant clinical area e.g. hearing impaired population
Knowledge
Essential
- Knowledge of the NHS Constitution & 'Understanding the New NHS'
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Awareness of responsibilities regarding health and safety
Desirable
- Knowledge and understanding of reflective practice and continuing professional development
Person Specification
Skills
Essential
- Excellent IT skills e.g. word processing, email, databases
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
Desirable
- Basic clinical skills (Hearing Aids)
Qualifications
Essential
- Qualification to NVQ Level 2 or equivalent experience
- GCSE Grade A-C English & Maths or equivalent experience
Desirable
- Evidence of previous learning related to clinical area
Experience
Essential
- Experience of working with the general public
- Experience of organising and prioritising own workload
- Experience of working as part of a team
Desirable
- Experience of working in health or social care settings
- Experience of relevant clinical area e.g. hearing impaired population
Knowledge
Essential
- Knowledge of the NHS Constitution & 'Understanding the New NHS'
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Awareness of responsibilities regarding health and safety
Desirable
- Knowledge and understanding of reflective practice and continuing professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
