Senior Call Handler Patient Flow team
This job is now closed
Job summary
To work as an integral part if the Flow Admin Support Team, supporting the development and provision of digital services to ensure the needs of the patients are met.
Work closely with case managers, patient flow team, and wider MDT in the assessment/ discharge of patients both within and external to the organisation in line with Government Guidelines.
Act as the administrator coordinator for the patient flow team in the absence of senior colleagues.
Provide educational support and training to junior members of the Patient Flow Team
Undertake assessments to assist in timely discharges
Be able to identify suitable pathways and appropriate services to meet patient need in hospital and in community setting.
12 months Fixed term contract.
Main duties of the job
Work in collaboration with the Team Leader, and other members of the Flow Team
Triage referrals with the support of the case managers and social care colleagues
Independently undertake assessments and interventions relevant to specific pathways
Supervise junior staff and provide support to other team members and students
Work flexibly according to patient and service needs
Manage, coordinate and prioritise the workload within Patient Flow Admin support team
Liaise with, and make appropriate referrals to other agencies
Clearly document each intervention in the patient's records as outlined in organisational policy and procedures
Support and prevent unnecessary admissions to hospital where possible
Work in collaboration with other agencies to develop pathways of care for individuals to facilitate early discharge from hospital or prevent unnecessary admissions to hospital
Contribute to the planning, implementation, monitoring and review of referrals for individuals with the members of the Flow Team and ensure a smooth transition of care to community providers
Work in partnership with patient's, carers, the MDT and wider statutory , private and voluntary sector services.
Good communication skills to establish good working relationships with colleagues, service users and carers.
About us
We are delighted to offer a wide range of benefits to employees including:
- Cycle to Work
- Travel Scheme
- Childcare Vouchers with Salary Sacrifice
- Onsite Nursery
- Buying and Selling Annual Leave
- Car Leasing
- Employee Assistance Programme
- Employee Health and Wellbeing
- Extensive Reward Scheme
- Counselling Service
- Financial packages including Vivup and Wagestream
- Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
- Committed to Quality of Care
- Compassion
- Working together for patients
- Improving Lives
- Everyone Counts
- Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Details
Date posted
23 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
423-6915357
Job locations
Building 17 Airedale General Hospital
Skipton Road
Keighley
BD20 6TD
Employer details
Employer name
Airedale NHS Foundation Trust
Address
Building 17 Airedale General Hospital
Skipton Road
Keighley
BD20 6TD
Employer's website
https://www.airedale-trust.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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