Airedale NHS Foundation Trust

Senior Therapy Service Administrator (Band 3)

This job is now closed

Job summary

The Senior Therapy Administrator is a key member of the Therapy Services team, providing essential reception and administrative support to ensure the smooth running of therapy services. Based primarily at Ilkley Coronation Hospital, the post-holder will work across a variety of therapy disciplines, including Acute and Community, MSK Physiotherapy, and Speech and Language Therapy. Flexibility is required as the role will involve working at other Trust locations to meet service needs.

The role encompasses reception duties including patient check-ins and handling inquiries, managing appointment systems, coordinating correspondence, and supervising administrative staff. The post-holder plays a vital role in maintaining efficient processes, supporting therapy teams, and contributing to service improvement initiatives. You are expected to work independently, prioritise tasks effectively, and uphold high standards of communication and professionalism in a busy, patient-facing environment.

This is a pivotal position that supports the delivery of high-quality Therapy Services, ensuring excellent patient care and efficient administrative operations.

Main duties of the job

The post holder's main responsibilities are to:

Deal with telephone enquiries from patients, the public, staff and other health and social service departments
Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
Develop, maintain and monitor office systems and make changes as appropriate.
Support administrative team leaders and therapy managers in the day to day running of the service

In pursuing these duties the post holder will ensure compliance with the NHS Constitution and the Trust's Right Care strategy.

About us

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes.Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.

Date posted

20 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

423-6831736

Job locations

Airedale NHS Foundation Trust

Skipton Road,

Steeton

BD20 6TD

Job description

Job responsibilities

For further details and full details of the role please see the attached job description and person specification attached.

Job description

Job responsibilities

For further details and full details of the role please see the attached job description and person specification attached.

Person Specification

Qualifications

Essential

Good general level of education (to GCSE level or equivalent to include Maths and English grade C of above)
Level 3 Business Admin Qualification or equivalent (or equivalent experience).

Desirable

Project Management

Experience

Essential

Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, Powerpoint)
Experience of working in an office environment completing administrative duties in the last 12 months.
Experience of working with the general public
Experience of supervision and training of other staff in last 12 months

Desirable

Of working in hospital settings

Knowledge

Essential

Able to develop own knowledge and skills
Knowledge of the NHS constitution

Desirable

Of management of different media platforms
Have an understanding of Therapy, Dietetics and Mobility Services

Skills

Essential

Excellent time management skills including prioritisation and meeting deadlines
Excellent communication skills
Excellent customer service skills
Excellent interpersonal skills
Problem-solving skills
Able to support others in developing their administrative training and development needs

Desirable

Ability to produce high quality written information including reports, presentations and spreadsheets

Person Specification

Qualifications

Essential

Good general level of education (to GCSE level or equivalent to include Maths and English grade C of above)
Level 3 Business Admin Qualification or equivalent (or equivalent experience).

Desirable

Project Management

Experience

Essential

Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, Powerpoint)
Experience of working in an office environment completing administrative duties in the last 12 months.
Experience of working with the general public
Experience of supervision and training of other staff in last 12 months

Desirable

Of working in hospital settings

Knowledge

Essential

Able to develop own knowledge and skills
Knowledge of the NHS constitution

Desirable

Of management of different media platforms
Have an understanding of Therapy, Dietetics and Mobility Services

Skills

Essential

Excellent time management skills including prioritisation and meeting deadlines
Excellent communication skills
Excellent customer service skills
Excellent interpersonal skills
Problem-solving skills
Able to support others in developing their administrative training and development needs

Desirable

Ability to produce high quality written information including reports, presentations and spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale NHS Foundation Trust

Skipton Road,

Steeton

BD20 6TD

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale NHS Foundation Trust

Skipton Road,

Steeton

BD20 6TD

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)