Job summary
The Team Leader is responsible for ensuring that a high standard, comprehensive, day to day support service is provided within each specialty in the Head & Neck admin hub. This includes the supervision of the administrative hub with the responsibility for assisting the Surgical Admin Manager in overseeing the support framework within all areas across the Service to ensure that all service users & stakeholders and their teams are supported to a high standard at all times.
The post holder will be responsible for running a safe and quality administration service that supports the medical and nursing staff.
Main duties of the job
To support the Surgical Administration Manager and Patient Service Managers in the day to day running of a specialty administration team.
To work as medical secretary as part of the administration team and provide a comprehensive administrative service to the consultant workforce.
About us
We are delighted to offer a wide range of benefits to employees including:
- Cycle to Work
- Travel Scheme
- Childcare Vouchers with Salary Sacrifice
- Onsite Nursery
- Buying and Selling Annual Leave
- Car Leasing
- Employee Assistance Programme
- Employee Health and Wellbeing
- Extensive Reward Scheme
- Counselling Service
- Financial packages including Vivup and Wagestream
- Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
- Committed to Quality of Care
- Compassion
- Working together for patients
- Improving Lives
- Everyone Counts
- Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Job description
Job responsibilities
The Team Leader is responsible for assisting their line manager to ensure that a high standard comprehensive day to day support service is provided within each team. This includes the supervision of a team of secretarial and administrative staff and responsibility for assisting their line manager in overseeing the support framework within all areas across the service to ensure that all Consultants and their teams are supported to a high standard at all times. The duties and responsibilities listed in the job description are not intended to be exhaustive and the post holder will be expected to adopt a flexible approach when the needs of the service require.
Job description
Job responsibilities
The Team Leader is responsible for assisting their line manager to ensure that a high standard comprehensive day to day support service is provided within each team. This includes the supervision of a team of secretarial and administrative staff and responsibility for assisting their line manager in overseeing the support framework within all areas across the service to ensure that all Consultants and their teams are supported to a high standard at all times. The duties and responsibilities listed in the job description are not intended to be exhaustive and the post holder will be expected to adopt a flexible approach when the needs of the service require.
Person Specification
Qualifications
Essential
- English and Maths GCSE grade A-C or grade 9-4 or equivalent qualifications
- RSA/OCR III Word processing or equivalent
- Medical terminology certificate or knowledge of medical terminology
Desirable
- ECDL Qualification or equivalent
- ILM Qualification (level 3) or equivalent
- Business Administration level 4 or equivalent
- RSA/OCR III Audio typing or equivalent
Experience
Essential
- Admin/Office experience supporting senior management functions i.e. diary management, electronic filing systems, meeting prep, minute taking, collating and presenting information etc
- Experience of staff supervision and workload management
- Experience of providing administrative or secretarial support
- Experience setting up and maintaining admin systems & processes
Desirable
- Thorough understanding of NHS performance targets
- Experience of conducting appraisals /PDR's
Knowledge
Essential
- Working knowledge of hospital systems (SystmOne/CERNER)
- Working knowledge of RTT and waitlist management
- Competent in Microsoft office software or equivalent admin programs
- BigHand or other Audio Typing software
Desirable
- Knowledge of NHS HR policies and procedures
- Staff supervision and management
Skills
Essential
- Ability to work autonomously and proactively
- Good interpersonal and communication skills
- Good organisational skills and ability to priorities/multitask
Person Specification
Qualifications
Essential
- English and Maths GCSE grade A-C or grade 9-4 or equivalent qualifications
- RSA/OCR III Word processing or equivalent
- Medical terminology certificate or knowledge of medical terminology
Desirable
- ECDL Qualification or equivalent
- ILM Qualification (level 3) or equivalent
- Business Administration level 4 or equivalent
- RSA/OCR III Audio typing or equivalent
Experience
Essential
- Admin/Office experience supporting senior management functions i.e. diary management, electronic filing systems, meeting prep, minute taking, collating and presenting information etc
- Experience of staff supervision and workload management
- Experience of providing administrative or secretarial support
- Experience setting up and maintaining admin systems & processes
Desirable
- Thorough understanding of NHS performance targets
- Experience of conducting appraisals /PDR's
Knowledge
Essential
- Working knowledge of hospital systems (SystmOne/CERNER)
- Working knowledge of RTT and waitlist management
- Competent in Microsoft office software or equivalent admin programs
- BigHand or other Audio Typing software
Desirable
- Knowledge of NHS HR policies and procedures
- Staff supervision and management
Skills
Essential
- Ability to work autonomously and proactively
- Good interpersonal and communication skills
- Good organisational skills and ability to priorities/multitask
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
