Job summary
We are looking to recruit a full time Appointments Clerk, on a fixed term basis, to support the Cardio-Respiratory Department. We invite applications from candidates interested in joining our team to deliver our vision for outstanding diagnostic services in Cardiology and Respiratory for local people. We strive to create excellent opportunities for a great work-life balance.
Most of the time, our Administration Team provide the first encounter and experience for our patients and visitors when they enter the Cardio-Respiratory Department, whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.
Fixed term: 12 months
Main duties of the job
The successful post holder will be responsible for:
- Supporting the clinical team with managing all aspects of appointments, clinics and data collection.
- Advising the Administration Assistant and Receptionist what support may be required.
- Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.
- Dealing with queries from doctors, other members of staff and the public.
- Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
- Providing information for enquirers within scope of roles and responsibilities.
- Supporting the development of the Administrative service within the Cardio-Respiratory Department.
About us
At Airedale General Hospital, our Cardio-Respiratory Department performs a wide variety of Cardio-Respiratory investigations. These include: simple and complex echocardiograms, simple and complex device implant and follow up, stress testing, holter monitoring, tilt testing, ECG, simple and complex lung function testing, bronchoprovocation testing, overnight oximetry and limited sleep studies.
Airedale General Hospital have been working closely with Bradford Teaching Hospitals to operationalise a new Community Diagnostic Centre that provides additional capacity for Cardio-Respiratory services, including: Full Lung Function, Ambulatory BP Monitoring, 12 Lead Electrocardiography, Transthoracic Echocardiogram, Ambulatory Electrocardiography, Fractional Expiratory Nitric Oxide, Sleep Studies and Spirometry. The site is based at Eccleshill Community Hospital.
In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme. This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology. It is predicted the new hospital build will be ready by 2030.
Job description
Job responsibilities
Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.
Job description
Job responsibilities
Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.
Person Specification
Qualifications
Essential
- GCSE Grade A-C/Grade 4-9 English & Maths or equivalent experience
- Qualification to NVQ Level 3 or equivalent experience
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable
- RSA/OCR Level 2 Typing/Word Processing or equivalent knowledge of IT literacy
Experience
Essential
- Experience of working with the general public
- Experience of organising and prioritising own workload
- Experience of working as part of a team.
- Computer literate
Desirable
- Experience of working in a healthcare setting
- Experience of administrative or secretarial duties.
- Experience of a range of identical or similar duties.
- Knowledge of medical terminology.
Knowledge
Essential
- Knowledge of the NHS Constitution & 'Understanding the New NHS'
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Demonstrates awareness of limits to knowledge base
- Demonstrates understanding of accountability
Desirable
- NHS Organisations and working practices.
- Basic understanding of Caldicott and Data Protection Principles
- Knowledge and understanding of reflective practice and continue professional development.
Skills
Essential
- Competent IT skills e.g. word processing, email, databases
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
- Basic risk assessment skills
Desirable
- Working knowledge of PRISM or Solus database and SystmOne or Cerna Electronic Patient Record (EPR)
Personal Attributes
Essential
- Displays care, compassion, sensitivity and responsiveness to other peoples' feelings and needs.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation and with patients and their carers.
- Able to work under pressure, dealing with peaks and troughs in workload.
- Positive and flexible attitude to dealing with change; able to respond to the changing needs of the patient in an appropriate and timely manner; willing to change and accept change and to explore new approaches and ways of doing things.
- Highly motivated and reliable.
- Demonstrates values consistent with those of the Trust.
- Has a high level of personal integrity; able to adhere to standards of conduct based on a culture of equality and fairness.
Person Specification
Qualifications
Essential
- GCSE Grade A-C/Grade 4-9 English & Maths or equivalent experience
- Qualification to NVQ Level 3 or equivalent experience
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable
- RSA/OCR Level 2 Typing/Word Processing or equivalent knowledge of IT literacy
Experience
Essential
- Experience of working with the general public
- Experience of organising and prioritising own workload
- Experience of working as part of a team.
- Computer literate
Desirable
- Experience of working in a healthcare setting
- Experience of administrative or secretarial duties.
- Experience of a range of identical or similar duties.
- Knowledge of medical terminology.
Knowledge
Essential
- Knowledge of the NHS Constitution & 'Understanding the New NHS'
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Demonstrates awareness of limits to knowledge base
- Demonstrates understanding of accountability
Desirable
- NHS Organisations and working practices.
- Basic understanding of Caldicott and Data Protection Principles
- Knowledge and understanding of reflective practice and continue professional development.
Skills
Essential
- Competent IT skills e.g. word processing, email, databases
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
- Basic risk assessment skills
Desirable
- Working knowledge of PRISM or Solus database and SystmOne or Cerna Electronic Patient Record (EPR)
Personal Attributes
Essential
- Displays care, compassion, sensitivity and responsiveness to other peoples' feelings and needs.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation and with patients and their carers.
- Able to work under pressure, dealing with peaks and troughs in workload.
- Positive and flexible attitude to dealing with change; able to respond to the changing needs of the patient in an appropriate and timely manner; willing to change and accept change and to explore new approaches and ways of doing things.
- Highly motivated and reliable.
- Demonstrates values consistent with those of the Trust.
- Has a high level of personal integrity; able to adhere to standards of conduct based on a culture of equality and fairness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
