Job summary
The post holder will be expected to provide assistance to the Administration Manager in ensuring the delivery of an effective and efficient 24-hour reception and administration service in the Emergency Department. The post holder will directly supervise a team of 21 admin staff and will also work as a member of the team, providing high quality customer care to patients and service users. Also expected to provide out of hours support to the wider Urgent Care admin team.
The post holder will be required to undertake a wide range of administrative duties to support the Administration Manager and the wider ED team.
Main duties of the job
The Emergency Department Administration team is an efficient and high quality service that is supportive of patients, medical and nursing staff and outside organisations. The activities and responsibilities for the Administration Supervisor will be, and not exhaustive to:
- Responsibility for the day-to-day supervision of the Receptionists and Admin Support staff
- Coordinate the daily activities of the admin team, provide support and advice and ensure staff portray a professional image to all service users.
- Jointly responsible for ensuring all shifts are covered, to ensure a 24-hour, 7 day week service is provided.
- Work as a member of the reception team which includes working rostered unsociable hours, public holidays and expected to work flexibly to support the needs of the department.
- Responsible for providing a patient friendly, confidential, speedy and effective reception and registration service for patients, relatives and visitors attending the Emergency Department
About us
If you would you like to be part of a team that works well together, always there to support each other wewould love to hear from you.
This is an excellent opportunity to join a vibrant, warm and friendly Reception team within the Emergency Department at Airedale NHS Foundation Trust Hospital.
We want to attract staff who embrace 'Right Care' behaviours of compassion, commitment to quality and working together for our patients.
Job description
Job responsibilities
For further and full details of the role please see the attached job description and person specification
Job description
Job responsibilities
For further and full details of the role please see the attached job description and person specification
Person Specification
Qualifications
Essential
- Good general level of education to GCSE level or equivalent to include Maths and English grade c or above
- Qualification in Supervisory Leadership or equivalent e.g. Rising Stars
- ECDL qualification or equivalent
- Experience and knowledge of working with various Microsoft packages
- RCA/OCR 111 Word Processing or equivalent
Experience
Essential
- Experience in staff supervision and managing workloads
- Previous Reception and admin experience
- Able to prioritise work effectively for self and others and work under pressure
- Experience in general office duties
- Experience in Patient Administraton Systems
- Experience in setting up administration systems and processes
Desirable
- Previous role in ED Reception or similar environment
- Use of Eroster
Knowledge
Essential
- Working knowledge of Microsoft office
- Working knowledge of general admin procedures and systems
- Knowledge of human resources policies/procedures and staff supervision
Desirable
- Experience in undertaking Personal Development Reviews, completing and recording sickness absence,
Skills
Essential
- Ability to deal with confidential/sensitive information
- Highly developed interpersonal and communication skills
- Excellent organisational skills
- Able to prioritise work effectively for self and others, often working under pressure
- Attention to detail and quality of work for self and team
Attitude/Approach
Essential
- Reliable and flexible Positive and motivational attitude Able to work autonomously and proactively Able to work in a multi-disciplinary team Willing to undertake additional training to develop self
Desirable
- Experience in shift work, including nights
Person Specification
Qualifications
Essential
- Good general level of education to GCSE level or equivalent to include Maths and English grade c or above
- Qualification in Supervisory Leadership or equivalent e.g. Rising Stars
- ECDL qualification or equivalent
- Experience and knowledge of working with various Microsoft packages
- RCA/OCR 111 Word Processing or equivalent
Experience
Essential
- Experience in staff supervision and managing workloads
- Previous Reception and admin experience
- Able to prioritise work effectively for self and others and work under pressure
- Experience in general office duties
- Experience in Patient Administraton Systems
- Experience in setting up administration systems and processes
Desirable
- Previous role in ED Reception or similar environment
- Use of Eroster
Knowledge
Essential
- Working knowledge of Microsoft office
- Working knowledge of general admin procedures and systems
- Knowledge of human resources policies/procedures and staff supervision
Desirable
- Experience in undertaking Personal Development Reviews, completing and recording sickness absence,
Skills
Essential
- Ability to deal with confidential/sensitive information
- Highly developed interpersonal and communication skills
- Excellent organisational skills
- Able to prioritise work effectively for self and others, often working under pressure
- Attention to detail and quality of work for self and team
Attitude/Approach
Essential
- Reliable and flexible Positive and motivational attitude Able to work autonomously and proactively Able to work in a multi-disciplinary team Willing to undertake additional training to develop self
Desirable
- Experience in shift work, including nights
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
