Job summary
We are pleased to be able to offer an exciting opportunity to join the Patient Systems Team at Harrogate & District NHS Foundation Trust, in the role of Patient Systems Support.
Within this role, there will bea particular focus on Order Comms functionality across multiple systems currently used by the Trust.
We are particularly interested in applicants who can demonstrate an understanding of Order Comms systems and who have a background in the use of digital platforms used in the NHS for the use of electronically requesting and viewing results such as pathology and radiology diagnostic tests.
The Trust has invested significantly in Digital technology, and this is an exciting opportunity to be part of a team supporting the development, testing, training and continued roll out of various clinical systems used across HDFT, including Acute and Community services.
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care and the Patient Systems Team are key in enabling that. The role of Patient Systems Support ensures that all systems are managed to provide optimal support and function.
Main duties of the job
This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users across Acute and Community services.
The role of Patient Systems Support within the Patient Systems Team includes configuration and maintenance, testing, end-user support and training across multiple systems.
Patient Systems Support colleagues work collaboratively with end users, internal departments and system suppliers towards resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles
Job description
Job responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement.
Job description
Job responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement.
Person Specification
Education/Experience
Essential
- Educated to diploma level or equivalent experience
- Experience of comprehensive clinical patient systems (Electronic Patient Records 'EPR') e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs
- Training qualification or equivalent experience of training delivery/planning
Desirable
- Previous NHS Experience
- Previous ICE or Order Comms experience
- ITIL Qualification
Skills and Knowledge
Essential
- Knowledge of patient systems process and administration
- Skills and knowledge of training program design, implementation and development
- Knowledge of Helpdesk software to provide support to end users
- Skills in building relationships and communication techniques that enable project delivery
- Customer service skills, ability to influence, persuade and motivate
- Comprehensive verbal and written communication skills
- Ability to work under pressure and to challenging deadlines
Desirable
- Knowledge of NHS data definitions and data standards
- Change management skills
Person Specification
Education/Experience
Essential
- Educated to diploma level or equivalent experience
- Experience of comprehensive clinical patient systems (Electronic Patient Records 'EPR') e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs
- Training qualification or equivalent experience of training delivery/planning
Desirable
- Previous NHS Experience
- Previous ICE or Order Comms experience
- ITIL Qualification
Skills and Knowledge
Essential
- Knowledge of patient systems process and administration
- Skills and knowledge of training program design, implementation and development
- Knowledge of Helpdesk software to provide support to end users
- Skills in building relationships and communication techniques that enable project delivery
- Customer service skills, ability to influence, persuade and motivate
- Comprehensive verbal and written communication skills
- Ability to work under pressure and to challenging deadlines
Desirable
- Knowledge of NHS data definitions and data standards
- Change management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate and District NHS Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
