Job summary
An exciting opportunity has arisen to join the Living with Pain and ME/CFS Service department.
The post-holder will support the provision of an efficient and comprehensive secretarial support service to the Clinicians and other medical staff, prioritising work to ensure deadlines are met. To maintain a high standard secretarial service to meet the needs of the clinical team within the Directorate, ensuring successful organisation of workload using time management, whilst remaining calm when responding to changing priorities. The role also includes an administrative role, booking appointments for the service and managing the referrals that are received by the service.
The post-holder must observe and work within the Trust's Confidentiality Policy at all times.
This post is for 30 hours per week.
Main duties of the job
- first point of contact for patient enquiries via phone calls and emails.
- Processing of referrals for the service ensure they are registered and triaged in a timely manner.
- Updating staff ledgers with patient appointment slots for the upcoming year.
- Recording and typing minutes from team meetings.
- Ordering stock for the team and receipting invoices.
- Supporting the team with any queries/requests. General office duties.
About us
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description
Job responsibilities
For further details, please see attached Job Description and Person Specification. If you have any questions, please contact Dawn Smith - dawn.smith65@nhs.net.
Job description
Job responsibilities
For further details, please see attached Job Description and Person Specification. If you have any questions, please contact Dawn Smith - dawn.smith65@nhs.net.
Person Specification
Qualifications
Essential
- Knowledge of Microsoft Office packages e.g. Word, PowerPoint, Excel and other IT skills acquired through training and practical experience including internet/web skills
- A good standard of general education to GCSE level (including English Language at Grade C or above) or equivalent
Desirable
- Medical Secretaries Diploma or equivalent
- ECDL
- NVQ 2 Business Admin
Experience
Essential
- Typing and secretarial experience
- Touch typing skills
- Experience working in an administration environment
Desirable
- Medical secretarial support
- NHS Experience
- Audio typing experience
Knowledge
Essential
- Computer literate
- Ability to maintain confidentiality at all times
- Commitment to Continuing Professional Development
Desirable
- Knowledge of 18 weeks and CWT's
Person Specification
Qualifications
Essential
- Knowledge of Microsoft Office packages e.g. Word, PowerPoint, Excel and other IT skills acquired through training and practical experience including internet/web skills
- A good standard of general education to GCSE level (including English Language at Grade C or above) or equivalent
Desirable
- Medical Secretaries Diploma or equivalent
- ECDL
- NVQ 2 Business Admin
Experience
Essential
- Typing and secretarial experience
- Touch typing skills
- Experience working in an administration environment
Desirable
- Medical secretarial support
- NHS Experience
- Audio typing experience
Knowledge
Essential
- Computer literate
- Ability to maintain confidentiality at all times
- Commitment to Continuing Professional Development
Desirable
- Knowledge of 18 weeks and CWT's
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
