Cancer Fast Track & Appointment Centre Coordinator
The closing date is 17 March 2026
Job summary
In this pivotal role, you'll be the first point of contact for patients referred into services within Harrogate & District NHS Foundation Trust Planned and Surgical Care Directorate. This incudes those who are referred urgently with suspected cancer, and those referred on routine elective pathways
You will be responsible for ensuring patients are booked into the right clinics, supported through emotional conversations, and guided swiftly through the system with empathy and precision. You will also liaise with GPs, secretaries, and clinical teams to manage referrals via ERS and PAS.
You will be working in a fast-paced environment, need to have a keen eye for detail, and want to be part of a team. You will also need to be confident and compassionate when speaking with patients, carers, and clinical teams.
The right candidate will be comfortable managing referrals, booking appointments, and updating patient records. In addition, you will also need to have a keen eye for detail, be capable of managing your own workload and willing to support colleagues and escalate issues when needed.
This role is office based at Harrogate Hospital, working Monday - Friday.
Main duties of the job
- To ensure that all referrals received into the hospital via varying routes are actioned and have an appointment within the appropriate time frame (14 days for suspected cancer referrals) and any issues with appointments are escalated appropriately
- To liaise with patients regularly regarding their initial appointments.
- To provide an excellent service to both external and internal users and to ensure that a complete, effective and patient focused approach is maintained at all times.
- To be responsible for managing and prioritising own workload and required to use own initiative.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
- All job offers are subject to satisfactory pre-employment checks.
Details
Date posted
03 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
421-PSC-3690A
Job locations
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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