Harrogate and District NHS Foundation Trust

Mandatory Training Assistant

The closing date is 08 March 2026

Job summary

Our department serves as the catalyst for unlocking the potential of our staff, focusing on the cultivation of leadership capabilities within our organisation. Central to our mission is the commitment to continuous improvement, kindness, integrity, teamwork, and equality. In the role of the department, we take charge of developing, facilitating, and implementing comprehensive education, training, and organisational development initiatives for the Trust. Our purpose is to ensure the fulfilment of national and local initiatives, spanning employee development, mandatory training, and apprenticeships.

As the guiding force behind activities related to the Trust's position as an educator and clinical placement provider, we champion the integration of pre-registration and post-registration programs. Embracing an ethos of inclusivity and support, our department fosters an environment where continuous learning thrives. Through these efforts, we not only enhance the capabilities of our staff but also contribute to the overarching success of the organisation. Grounded in values like kindness, integrity, teamwork, and equality, our role is not just about education; it's about creating a culture where every individual flourishes, collaborates, and collectively propels the team toward a brighter future.

Main duties of the job

1. Book facilitators, rooms, equipment and refreshments for training courses as required.

2. Maintain working knowledge, understanding and documentation of the content and details of all mandatory course programmes in order to be the first point of contact for facilitators and participants.

3. Provide regular information to managers, staff and external organisations about the Trust's mandatory training courses by actively promoting full course details and responding to queries.

4. Work with managers and potential course facilitators to ensure that new or amended mandatory courses are supported and promoted appropriately.

5. Provide a range of mandatory training reports for colleagues across the organisation.

6. Maintain good working relationships with external service providers and all customers.

7. Coordinate and organise meetings and events in support of the Head of Education Learning & Development in relation to the development and delivery of the Workforce Development Service.

8. Deal with enquiries including, but not limited to, courses booking, support accessing our eLearning system, support using our eLearning system via phone, face-face-face, video call and email

9. Carrying out monthly processes for audit of training data, running reports of training data using ESR (Electronic Staff Record) and Microsoft Excel and disseminating this data.

About us

Our department serves as the catalyst for unlocking the potential of our staff, focusing on the cultivation of leadership capabilities within our organisation. Central to our mission is the commitment to continuous improvement, kindness, integrity, teamwork, and equality. In the role of the department, we take charge of developing, facilitating, and implementing comprehensive education, training, and organisational development initiatives for the Trust. Our purpose is to ensure the fulfilment of national and local initiatives, spanning employee development, mandatory training, and apprenticeships.

As the guiding force behind activities related to the Trust's position as an educator and clinical placement provider, we champion the integration of pre-registration and post-registration programs. Embracing an ethos of inclusivity and support, our department fosters an environment where continuous learning thrives. Through these efforts, we not only enhance the capabilities of our staff but also contribute to the overarching success of the organisation. Grounded in values like kindness, integrity, teamwork, and equality, our role is not just about education; it's about creating a culture where every individual flourishes, collaborates, and collectively propels the team toward a brighter future.

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

421-CORP-3682R

Job locations

Harrogate District Hospital

Harrogate

HG2 7SX


Job description

Job responsibilities

For further information, please see attached Job Description and Person Specification or contact Ryan O'Connor via email on ryan.oconnor@nhs.net

Job description

Job responsibilities

For further information, please see attached Job Description and Person Specification or contact Ryan O'Connor via email on ryan.oconnor@nhs.net

Person Specification

Education/ Qualifications

Essential

  • GSCE 'C' grade or equivalent in English and Maths

Desirable

  • GSCE 'C' grade or equivalent in English and Maths
  • IT qualification equivalent to GCSE grade 'C'

Experience

Essential

  • Experience of working in a customer service or office environment
  • Experience of inputting data accurately and quickly

Desirable

  • Experience of working in a Learning & Development or Training setting
  • Previous experience of working in the NHS
  • Experience of organising Training courses/events
  • Experience of using ESR or a learning management system
  • Helpdesk experience

Abilities/ Knowledge

Essential

  • An excellent knowledge of Microsoft Office, particularly Word, Outlook and Excel
  • Ability to organise time efficiently and work to a structured weekly plan
  • Ability to multi-task
  • Confident and self-motivated
  • Reliable and adaptable
  • Respect for confidentiality
  • Ability to work under pressure
  • Ability to work under pressure
  • Displays enthusiasm for self-development
  • A passion for learning and education
  • A willingness to learn
  • Excellent telephone manner
  • Punctual
  • A team player

Desirable

  • Knowledge of Microsoft Publisher
  • Ability to take minutes at meetings
Person Specification

Education/ Qualifications

Essential

  • GSCE 'C' grade or equivalent in English and Maths

Desirable

  • GSCE 'C' grade or equivalent in English and Maths
  • IT qualification equivalent to GCSE grade 'C'

Experience

Essential

  • Experience of working in a customer service or office environment
  • Experience of inputting data accurately and quickly

Desirable

  • Experience of working in a Learning & Development or Training setting
  • Previous experience of working in the NHS
  • Experience of organising Training courses/events
  • Experience of using ESR or a learning management system
  • Helpdesk experience

Abilities/ Knowledge

Essential

  • An excellent knowledge of Microsoft Office, particularly Word, Outlook and Excel
  • Ability to organise time efficiently and work to a structured weekly plan
  • Ability to multi-task
  • Confident and self-motivated
  • Reliable and adaptable
  • Respect for confidentiality
  • Ability to work under pressure
  • Ability to work under pressure
  • Displays enthusiasm for self-development
  • A passion for learning and education
  • A willingness to learn
  • Excellent telephone manner
  • Punctual
  • A team player

Desirable

  • Knowledge of Microsoft Publisher
  • Ability to take minutes at meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Interim Learning and Development Manager

Ryan O'Connor

ryan.oconnor@nhs.net

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

421-CORP-3682R

Job locations

Harrogate District Hospital

Harrogate

HG2 7SX


Supporting documents

Privacy notice

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