Harrogate and District NHS Foundation Trust

Patient Engagement and Inquest officer

The closing date is 08 March 2026

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Job summary

Working closely with the Patient Experience Manager, Legal Services and Risk Manager, Patient Experience Co-ordinator and the Patient Experience Officers, this post has a key role in the delivery of the Trust's Making Experiences Count (MEC) policy and procedures. The post will also contribute to the processes surrounding the wider Patient Experience agenda. The post has a key role in administering the Coronial process within the Trust and will support the legal function in the management of claims, coronial referrals and inquests.

Main duties of the job

1. The post holder will help support and drive the Trust's engagement plans and activities and will be responsible for developing and delivering face-to-face and online engagement events and activities, and providing engagement and involvement support and expertise to our departments and services, both in the hospital and community settings in line with our Making Experiences Count policy.

2. The post-holder will also help to ensure communication needs of service users, carers and the public are acknowledged and met within each service and department by supporting the Patient Experience Manager with the implementation of national Accessible Information Standards.

3. The post-holder will support and help to effectively deliver the Trust's Family & Friends Test and oversee other patient and carer surveys, supporting departments to gather insights and feedback from people who use our services and the wider community. The post holder will also help to collate and report on feedback data and support our services to ensure continuous quality improvement based on the feedback they receive.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

  • A supportive culture so colleagues can bring their whole selves to work.
  • Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
  • Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

  • Due to high levels of interest, posts may close early if we reach a sufficient number of applications
  • Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
  • Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
  • All job offers are subject to satisfactory pre-employment checks.

Details

Date posted

20 February 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-3671R

Job locations

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Susie Nicholson on susie.nicholson3@nhs.net

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Susie Nicholson on susie.nicholson3@nhs.net

Person Specification

Criteria

Essential

  • Educated to degree standard and or professional qualification or equivalent experience
  • Experience of working in patient/carer/community engagement and involvement
  • Experience of other Patient Experience activities (e.g Friends and Family Test, patient surveys, patient engagement)
  • Experience of working in NHS or other public sector.
  • Working with complex, sensitive, emotive and confidential information.
  • Significant experience of working with people in a customer care context, including face to face interactions
  • Working autonomously and manage workload independently.
  • Evidence of working effectively with a wide range of groups, including external bodies and public/patients.

Desirable

  • NVQ Level 3/4 Customer Service or equivalent knowledge
  • NHS complaints experience or PALS function
  • Experience of direct line management of others
  • Experience of Datix for complaints, concerns and incident reporting, Claims and Inquests
Person Specification

Criteria

Essential

  • Educated to degree standard and or professional qualification or equivalent experience
  • Experience of working in patient/carer/community engagement and involvement
  • Experience of other Patient Experience activities (e.g Friends and Family Test, patient surveys, patient engagement)
  • Experience of working in NHS or other public sector.
  • Working with complex, sensitive, emotive and confidential information.
  • Significant experience of working with people in a customer care context, including face to face interactions
  • Working autonomously and manage workload independently.
  • Evidence of working effectively with a wide range of groups, including external bodies and public/patients.

Desirable

  • NVQ Level 3/4 Customer Service or equivalent knowledge
  • NHS complaints experience or PALS function
  • Experience of direct line management of others
  • Experience of Datix for complaints, concerns and incident reporting, Claims and Inquests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Engagement and Experience Manager

susie Nicholson

susie.nicholson3@nhs.net

01423553543

Details

Date posted

20 February 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-3671R

Job locations

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX


Supporting documents

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