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Harrogate and District NHS Foundation Trust

Bank Receptionist - North House Surgery

The closing date is 12 February 2026

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Job summary

A GP bank receptionist plays a vital role in managing the front desk and ensuring smooth operations in a healthcare setting.

Main duties of the job

  • Greeting Patients: Welcoming patients as they arrive, providing a friendly and professional first point of contact.

  • Appointment Scheduling: Managing the appointment booking system, scheduling patient visits, and ensuring accurate records.

  • Patient Registration: Collecting and updating patient information, ensuring confidentiality.

  • Communication: Answering phone calls, responding to queries, and directing calls to appropriate departments or practitioners.

  • Admin Support: Assisting with office tasks such as filing, data entry, and handling patient forms.

  • Billing and Payments: Assisting with billing inquiries and processing payments for services rendered

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Details

Date posted

30 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

421-CORP-3604R

Job locations

North House Surgery

North Street

Ripon

HG4 1HL


Job description

Job responsibilities

Please see more details in the attached job description and person specification. If you have any questions, please contact Clare Collins on clare.collins11@nhs.net

Job description

Job responsibilities

Please see more details in the attached job description and person specification. If you have any questions, please contact Clare Collins on clare.collins11@nhs.net

Person Specification

NA

Essential

  • oComputer literate
  • oAbility to communicate in a professional and caring manner
  • oCapable of dealing with sensitive or confidential matters

Desirable

  • oKnowledge of medical terminology and prescription medications
  • oExperience of reception work
  • oExperience in a caring/medical background
Person Specification

NA

Essential

  • oComputer literate
  • oAbility to communicate in a professional and caring manner
  • oCapable of dealing with sensitive or confidential matters

Desirable

  • oKnowledge of medical terminology and prescription medications
  • oExperience of reception work
  • oExperience in a caring/medical background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

North House Surgery

North Street

Ripon

HG4 1HL


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

North House Surgery

North Street

Ripon

HG4 1HL


Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Clare Collins

clare.collins11@nhs.net

01765690666

Details

Date posted

30 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

421-CORP-3604R

Job locations

North House Surgery

North Street

Ripon

HG4 1HL


Supporting documents

Privacy notice

Harrogate and District NHS Foundation Trust's privacy notice (opens in a new tab)