Triage Practitioner
The closing date is 09 February 2026
Job summary
The Single Point of Access (SPOA) is the first point of entry into Adult Community Services. Itbrings together Community Care Teams, ARCH (Acute Response and Rehabilitation in theCommunity and Home), and UCR (Urgent Care Response). SPOA plays a vital role incoordinating and managing referrals across these services through efficient triage, ensuringpatients receive timely and appropriate care. This position is central to ensuring patients receivethe right care at the right time. By coordinating referrals and assessments, the SPOA teamhelps reduce unnecessary hospital admissions, supports timely discharges, and ensurescommunity services are delivered efficiently and compassionately
Main duties of the job
Act as the first point of contact for referrals into Adult Community Services.
Undertake detailed triage of patient healthcare needs to ensure safe and effectiveallocation.
Manage both urgent and routine referrals, responding decisively to urgent calls whileensuring routine cases are triaged effectively.
Support admission avoidance and facilitate timely hospital discharges throughresponsive referral into community services.
Liaise with a wide range of community services including:
- Community Nursing Teams
- Reablement Services
- Urgent Care Response (UCR)
- Hospital at Home
Essential Skills & Experience
Knowledge of urgent care and community-based services.
Ability to manage referrals and coordinate across multiple teams.
Strong decision-making skills, particularly in urgent situations.
Excellent communication and organizational abilities.
Experience in supporting admission avoidance and hospital discharge pathways.
Working Pattern
Flexible working required across 7 days per week to meet service needs.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
- All job offers are subject to satisfactory pre-employment checks.
Details
Date posted
26 January 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
421-LTUCC-3591R
Job locations
Fysche Hall
Ilse Lane
Knaresborough
HG5 8DY
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Fysche Hall
Ilse Lane
Knaresborough
HG5 8DY
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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