Job summary
The post holder will work closely with the UCR practitioners, Nursing staff, therapy staff and administrators, to provide rapid delivery of treatment and admission avoidance where appropriate. The post holder will provide clinical expertise, by providing assessment, advice, and information, according to clinical guidance, through telephone triage. They will screen and process all incoming telephone referrals, coordinate and case manage the referrals in a timely manner to enable high quality, compassionate care. The post holder will need to utilise professional judgment, critical thinking to determine to accept the referral at point of call, in accordance with guidance, or facilitate onward referral to other professionals as appropriate. The post holder will help to plan, co-ordinate, implement and evaluate care and assist in the coordination of the patient's journey in order to minimise waits, delays and prevent avoidable admissions.
Main duties of the job
- To be a central contact for the Adult Community Services, using initiative to triage phone calls and emails ensuring appropriate timely action is taken.
- Work closely with the administration team, using judgement and experience to decide which calls and documents can be delegated to them.
- To be willing to undertake the 'deteriorating patient' academic unit at level 6/7 depending on current qualifications at university, organised and funded by HDFT.
- Undertake telephone referrals from Ambulance Crews, ED, 111, GP's, Community and Specialist therapy/nursing, and self-referrals, using clinical reasoning to triage and either accept the referral or facilitate onward referral to other professionals.
- Attend team meetings and act as a representative of UCR within the MDT, and contribute to discussions with GP's, proactive care, Community Nursing and Social care practitioners.
- Always practice within own scope of competence, recognising limitations of clinical practice, using critical thinking skills.
- Support function of Single Point of Access
About us
The UCR team provides interventions within 2 hours and over a 48 hour period to prevent hospital admissions. The UCR team will link in with the wider community response teams, including (among others) ARCH (Acute Response and Rehabilitation in the community and hospital setting), CCT (Community Care Team) and specialist community teams Services are provided and managed by Harrogate and Rural Alliance, a partnership between Harrogate and District Foundation Trust and North Yorkshire County Council.
Job description
Job responsibilities
For more information please see the job description and person specification attached and for any questions please contact Gill Robinson, email: gillian.robinson12@nhs.net or 07554459637
Job description
Job responsibilities
For more information please see the job description and person specification attached and for any questions please contact Gill Robinson, email: gillian.robinson12@nhs.net or 07554459637
Person Specification
Qualifications
Essential
- oAppropriate professional qualification e.g. RGN, Occupational Therapist, Physiotherapist or Paramedic, with a minimum of 2 years post qualification experience
Desirable
- oCompleted or working towards professional practice educator's qualification
- oWorking towards level 6/7 Deteriorating Patient
Experience
Essential
- oExperience of a broad range of medical and neurological conditions
- oExperience of community work
- oExperienced in carrying out complex discharge planning
- oExperience of education, development and supervision of staff and students
Other
Essential
- oCar driver and have access to a car for service needs
Desirable
- oMember of Professional Association
Person Specification
Qualifications
Essential
- oAppropriate professional qualification e.g. RGN, Occupational Therapist, Physiotherapist or Paramedic, with a minimum of 2 years post qualification experience
Desirable
- oCompleted or working towards professional practice educator's qualification
- oWorking towards level 6/7 Deteriorating Patient
Experience
Essential
- oExperience of a broad range of medical and neurological conditions
- oExperience of community work
- oExperienced in carrying out complex discharge planning
- oExperience of education, development and supervision of staff and students
Other
Essential
- oCar driver and have access to a car for service needs
Desirable
- oMember of Professional Association
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
